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HelpDesk Technician

Company: Amzur Technologies, Inc.
Location: Saint Petersburg
Posted on: August 14, 2019

Job Description:

Title HelpDesk Technician Location Saint Petersburg, FL Duration 1-2 Months chance to convert into full-time Job Description The client is actively interviewing for a Help Desk Technician to work in their Saint Petersburg, FL office. We are looking for someone who is passionate about computers, hard-working, good at communicating, and who views continuous learning as a given. If you have 5+ years of computer support experience and like helping people, this may be a great opportunity for you Responsibilities Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Provides support to end-users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support, Documents, tracks, and monitors the problem to ensure a timely resolution. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems Work with devices including PC's, laptops, servers, phones, tablets, and networking equipment Assist clients with installation, user support, troubleshooting, and system administration Requirements 5+ years of experience in installing and troubleshooting Microsoft Windows and Office products Excellent customer service and communication skills Critical thinking, root cause analysis and debugging skills Basic networking and Firewall skills Fast learner Ability to work in a team environment or independently as needed Ability to portray confidence and seek assistance as needed These are a plus Associate's or bachelor's degree VoIP telecom experience mohsin(dot)mohammed(At)Amzur(dot)com

Keywords: Amzur Technologies, Inc., St. Petersburg , HelpDesk Technician, IT / Software / Systems , Saint Petersburg, Florida

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