StPetersburgRecruiter
the smart solution for St. Petersburg jobs

Orthodontic Technical Consultant

Company: DDS Lab
Location: Saint Petersburg
Posted on: January 14, 2019

Job Description:

Orthodontic Technical Consultant Purpose: The Orthodontic Technical Consultant position is responsible for technical support to our orthodontic customers. This position is a combination of client interaction ensuring customer satisfaction/retention, system/database administration, and clarification of prescription non-conformances prior to fabrication. This position ensures that manufacturing teams receive complete prescription and work instructions to aid in proper fabrication. Duties and Responsibilities: Provide phone consultation and technical advice to customers including doctors and dental office staff. Provide recommendations to customers on appropriate material options for best product outcome. Make outbound calls to dental office customers to resolve out of production case issues. Evaluate case issues and provide alternative solutions to customers in order to prevent remakes. Ensure call communications are properly documented in the customer relationship management system (CRM) including saving and attaching photos to case records. Maintain key performance indicators for call productivity such as case turnaround time and call volume. Accurately represent DDS Lab products and warranties. Ensure that customers receive a follow-up or response to inquiries within designated time frames determined by management. Provide support to Account Management and Inside Sales teams by proactively accepting escalated technical calls transferred from non-technical staff. Manage Aging Cases workload by sorting and organizing cases as needed to meet customer fulfillment requirements. Respond to non-technical customer questions in order to maintain a one-call resolution and high customer service standards. Comply with safety and health protocols. Skills: Ability to respond to angry and aggressive customers in a professional manner. Utilize on-the-spot stress reduction management techniques to avoid an unsatisfactory customer experience. Understand application of case materials and solutions. Ability to problem solve within a limited time frame while a customer is on the phone. Ability to maneuver a mouse, digital camera and use basic keyboarding skills to alternate between several databases. Maintain the highest degree of professionalism, remembering to speak clearly, using a positive tone of voice during customer calls and while working in the call center area. Superior attention to detail. Dependable and reliable; willing to take on needed duties to fulfill the goals of this operation and take responsibility for ones own actions. Ability to adhere to assigned schedule. Ability to adhere to dress code standards. Fluent in written and spoken English, additional fluency is a plus. Education: High School Diploma or GED required Orthodontics CDT preferred About DDS Lab: Headquartered in Tampa, DDS Lab is one of the fastest growing dental labs in the country. We are a multi-national medical device manufacturer with operations in China and US. Providing custom dental prosthetic solutions to large and small dental practices, our comprehensive product offering includes crowns and bridges, implant abutments, dentures and orthodontics. EOE/DFW

Keywords: DDS Lab, St. Petersburg , Orthodontic Technical Consultant, IT / Software / Systems , Saint Petersburg, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Engineer ($45k-$57k year)
Description: br Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. br Our Software Engineers design, analyze (more...)
Company: Revature
Location: Winter Springs
Posted on: 01/22/2019

Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Winter Garden
Posted on: 01/22/2019

Oracle DB- Performance Engineer with Maria SQL
Description: Our client is looking Oracle DB- Performance Engineer with Maria SQL for a Long term project inOrlando, FL below is the detailed requirement. Job Title: Oracle DB- Performance Engineer with Maria SQLLocation: (more...)
Company: Lorven Technologies, Inc.
Location: Orlando
Posted on: 01/22/2019


Entry Level Software Engineer - Casselberry
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Casselberry
Posted on: 01/22/2019

Sr. Federal Java Application Developer- (Sr. Solutions Specialist)
Description: Systems Integration - Federal Senior Solution Specialist Java Application Developer - USDC Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist (more...)
Company: Deloitte & Touche L.L.P.
Location: Orlando
Posted on: 01/22/2019

Entry Level Software Engineer - Oviedo
Description: br Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. br Our Software Engineers design, analyze (more...)
Company: Revature
Location: Oviedo
Posted on: 01/22/2019

Junior Software Developer
Description: br Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. br Our Software Engineers design, analyze (more...)
Company: Revature
Location: Winter Park
Posted on: 01/22/2019

Remote Product tester - earn $25-$45/hour
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: Sanford
Posted on: 01/22/2019

Product Tester at Home. $25hr-$45hr. No Experience Required. Part-time
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: Longwood
Posted on: 01/22/2019

Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Winter Garden
Posted on: 01/22/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

St. Petersburg RSS job feeds