StPetersburgRecruiter
the smart solution for St. Petersburg jobs

Robotics Technical Support Engineer

Company: Cameron Craig Group
Location: Saint Petersburg
Posted on: December 6, 2018

Job Description:

Opportunity with a leading robotics and engineering organization serving the Healthcare markets.The Technical Support Engineer is responsible for providing support for all customers. This position is responsible for troubleshooting issues in many areas such as, mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions. The Engineer must exercise independent judgment to determine the source of the problem and the most appropriate way to resolve. The role will provide technical support for company products installed throughout the customer base.The role will support calls via phone, e-mail, direct consultation and must assure prompt, courteous and professional service to our customers by effective communication, timely follow-up, technical expertise and adherence to department policies and standards. They will also need a clear understanding of when to escalate more complex and urgent issues. Responsibilities:

  • Answer incoming support requests from internal/external sources to maintain acceptable service levels
  • Provide technical support for internal & external customers on multiple Omnicell Products
  • Provide a pleasant and professional customer experience with all customers
  • Accurate documentation of the product issue, troubleshooting steps, and all customer interactions
  • Provide a timely response to all customer calls and/or escalations
  • Troubleshoot technical issues and identify root cause and solve issues, quickly determine more complex issues and escalate as needed
  • Follow all company processes, policies, and customer requirements
  • Educate customers as necessary to allow them to support themselves or resolve their issues
  • Utilize the department's knowledge base to determine proper troubleshooting course of action
  • Guide customers through manual resolutions when necessary
  • Provide remote connectivity support via any of the available methods
  • Manage assigned tickets, providing timely updates and/or resolution to meet the customers' expectations
  • Utilize all commonly provided tools necessary to accurately support the issue
  • Collaborate with other team members to assist with a timely resolution
  • Identify new problems and contribute information necessary to document resolutions
  • Proactively identify trends at customer sites with respect to hardware and software that can lead to problems
  • Strive to meet individual, departmental and company goals & objectives
  • Provide database support services, gathering & analyzing statistical data to determine root causeKnowledge and Skills:
    • Competency in Microsoft Office & Operating Systems
    • Basic understanding of computer hardware troubleshooting
    • Ability to maintain calm, professional demeanor when under pressure
    • Ability to multitask and manage a large workload
    • Ability to troubleshoot mechanical, electrical and pneumatic equipment
    • Excellent verbal & written communication skills
    • Strong organization skillsBasic Qualifications:
      • Associate's degree
      • 2+ years of work experience in a technical support role with direct customer contact
      • 2+ years of work experience in troubleshooting computer hardware, software, and electro-mechanical issues (hard drives, PC boards, electronics, wiring, electrical mechanic components, etc.)Preferred Qualifications
        • Degree in Electronics or Electro-Mechanical concentration preferred
        • Previous experience using CRM or other customer service logging applications
        • SQL & Oracle database query experienceWork Conditions:
          • Office environment
          • Occasional work from home (requires functional, quiet environment)
          • Must be able to work fluctuating schedule during various hours, requiring on-call shifts
          • Must be able to work weekend shift
          • Occasional travel (5%)

            Keywords: Cameron Craig Group, St. Petersburg , Robotics Technical Support Engineer, IT / Software / Systems , Saint Petersburg, Florida

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other IT / Software / Systems Jobs


Senior Java Application Programmer
Description: ul li Primary Location: United States,Florida,Tampa li Education: Bachelor's Degree li Job Function: Technology li Schedule: Full-time li Shift: Day Job li Employee Status: Regular li (more...)
Company: Citi
Location: Tampa
Posted on: 12/13/2018

Civil Engineer in Training- Telecom Analyst
Description: Our Tampa, FL office is seeking a highly qualified professional Civil Engineer to work on Land
Company: Kimley-Horn and Associates, Inc.
Location: Tampa
Posted on: 12/13/2018

Java Developer - Direct Hire / Full Time / Perm
Description: Job Title: Java Developer - Direct Hire / Full Time / Perm Job Location: Tampa, FL Job Type: Full Time / Perm / Direct Hire Benefits Job Description: Experience and
Company: Cynet Systems
Location: Tampa
Posted on: 12/13/2018


Software Engineer - Orlando, FL, Real-Time, C++, Active Secret C with Security Clearance
Description: Description: Missiles and Fire Control MFC is a recognized designer, developer and manufacturer of precision engagement aerospace and defense systems for the U.S. and allied militaries. This is Lockheed (more...)
Company: LOCKHEED MARTIN CORPORATION
Location: Orlando
Posted on: 12/13/2018

Lead Java Automation Tester
Description: Job Location: St. Petersburg, FL Responsibilities Test planning, quality assurance, manual
Company: GlobalLogic, Inc.
Location: Saint Petersburg
Posted on: 12/13/2018

UI/JAVA DEVELOPER
Description: Experience in leading offshore development studio from onshore --- Must have experience with Agile development --- Experience using VersionOne is big plus ---
Company: Computer Enterprises, Inc.
Location: Orlando
Posted on: 12/13/2018

Embedded SOFTWARE ENGINEER
Description: Experience in software architecture, design, coding, unit test, integration,
Company: Workforce
Location: Orlando
Posted on: 12/13/2018

Technical Account Manager II
Description: Technical Account Manager IILocation: Orlando FL or REMOTE After key NICE inContact customers have purchased and are implementing our products, the Technical Account Management TAM team takes ownership (more...)
Company: NICE Systems
Location: Orlando
Posted on: 12/13/2018

Application Developer
Description: Robert Half Technology is looking for an application developer who actively looks to find the creative solution to a problem. You should be passionate about developing new mobile platforms and consider (more...)
Company: Robert Half Technology
Location: Orlando
Posted on: 12/13/2018

Web Engineer (Microsoft) with Security Clearance
Description: Description -- USSOCOM's mission is to ---Provide fully capable Special Operations Forces SOF to defend the United States and its interests and synchronize planning for global operations against terrorist (more...)
Company: Jacobs Technology
Location: Tampa
Posted on: 12/13/2018

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

St. Petersburg RSS job feeds