Sr Tech Operations Analyst, Office of Technology COO

Company: Raymond James
Location: Saint Petersburg
Posted on: January 18, 2023

Job Description:

Job Summary
Acts as a partner with the business to facilitate and implement technology solutions. Responsible for writing system requirements that will ensure the technology solution will meet the needs of the business. Leverages appropriate technical resources. Requires a high level understanding of systems, industry and end-user requirements.
Essential Duties And Responsibilities

• Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.
• Learns functions of internally developed software to write end-user documentation (such as online help, quick reference guides, and release notes).
• Researches and writes articles for the department's technology communication venues.
• Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.
• Leads or coordinates documentation projects and initiatives.
• Provides support for application development teams including documenting business processes.
• Translates technical concepts to business audience and business information to a technical audience.
• Participates in developing estimates and implementation plans for technical solutions.
• Works with management to research new tools and processes and presents findings and implementation recommendations.
• Works with User Experience / Design resources to help visualize requirements into prototype.
• Develops forms, informational brochures, flyers, and other supporting materials.
• Performs other duties and responsibilities as assigned.
  Qualifications:
  Knowledge, Skills, And Abilities
  Knowledge of
  
  • Advanced knowledge of risk management, issue tracking, change management and requirements gathering.
    Skill in
    
    • Writing end-user documentation for proprietary applications, developing written training materials and writes departmental procedures.
    • Participates in researching and evaluating new tools, technologies, and processes.
      Ability to
      
      • Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
      • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
      • Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
      • Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
      • Develop and use collaborative relationships to facilitate the accomplishment of work goals.
      • Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
      • Work in a team environment or project room to facilitate collaboration.
      • Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
        Education/Previous Experience
        
        • Minimum of a Bachelor's degree in Computer Science, MIS or related degree and five (5) years of relevant experience or combination of education, training and experience.
        • Financial Services experience required
          Competencies and Behaviors:
          
          • Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
          • Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
          • Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
          • Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
          • Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals.
          • Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
            At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
            We expect our associates at all levels to:
            
            • Grow professionally and inspire others to do the same
            • Work with and through others to achieve desired outcomes
            • Make prompt, pragmatic choices and act with the client in mind
            • Take ownership and hold themselves and others accountable for delivering results that matter
            • Contribute to the continuous evolution of the firm
              At Raymond James - we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
              Job :
              Technology
              Primary Location :
              US-FL-St. Petersburg-Saint Petersburg
              Organization :
              Technology
              Schedule :
              Full-time
              Shift :
              Day Job
              Travel :
              No

Keywords: Raymond James, St. Petersburg , Sr Tech Operations Analyst, Office of Technology COO, IT / Software / Systems , Saint Petersburg, Florida