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Technical Business Analyst- Financial

Company: Fidelity National Information Services
Location: Saint Petersburg
Posted on: November 16, 2021

Job Description:

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Job Description Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. This position will provide you the opportunity to gain exposure to some of the largest clients in the world and gain experience with the Fin Tech industry! What you will be doing GENERAL DUTIES & RESPONSIBILITIES

  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. What you bring
    • Bachelor's Degree in business or related field
    • 5+ yrs. client facing professional experience
    • Prior banking or finance related experiences a plus; personal banking experience preferred
    • Documents client information and recurring technical issues to support product quality programs and product development
    • Proficient using MS Office
    • Strong analytical, detail oriented and problem-solving skills
    • Knowledge in programming, business analysis or implementation of software products- experience with FIX specification knowledge is a plus!
    • Excellent communication, time management and organizational skills
    • Self-starter with proven ability to work independently
    • Extremely comfortable working with computers and a variety of applications What we offer you
      • Competitive salary
      • Attractive benefits including private medical cover, dental cover, and travel insurance
      • A variety of career development tools, resources and opportunities
      • Time to support charities and give back in your community
      • A work environment built on collaboration, flexibility and respect #dice . Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Keywords: Fidelity National Information Services, St. Petersburg , Technical Business Analyst- Financial, IT / Software / Systems , Saint Petersburg, Florida

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