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Patient Recruitment Specialist

Company: Accel Research Sites
Location: Saint Petersburg
Posted on: May 21, 2023

Job Description:

The Call Center Patient Recruiter is responsible for interviewing, prescreening, and setting appointments for the patients clinical study participation. The patient recruiter must have the ability to analyze the information provided by the potential participant to determine study participation eligibility. The patient recruiter will be mentored on these protocols by the Site Director, CRCs, and PI.Duties and Responsibilities:Process potential volunteers (phone screen, email, texts, posts) and document accordingly; database proficiency; capture and report detailed medical history, medication list, and assess patient eligibility based of protocol inclusion and exclusion criteria and scriptsReviews, calls and updates potential patients from call lists and Sponsor run campaigns via portalsSchedule and reschedule appointments (Prescreen and Screen Appointments); organize transportation or special circumstances where necessary; follows up with no-call-no-show patientsLinks and manages leads from social media ads, web leads, physician referrals, refer-a-friend, and any other incoming form of leads; patient information data entry for recruitment and enrollmentManage incoming calls for the company and directs patients the appropriate departmentMarket clinical research and specific studies to potential patients and deliver a high level of customer service and teamworkKnowledge, Skills & Abilities:Ability to work independently and as part of a team, while under pressure without supervision, working in a fast pace environmentExcellent communication and writing skills with a high degree of professionalismAbility to organize and prioritize work and responsibilitiesAbility to discuss and record medical conditions and medicationsStrong interpersonal skills creating and maintaining a positive dialogue with patients and colleaguesExceptional attention to detailStrong quantitative, research and data analytic skills, customer relationship management experience preferredAbility to start and finish tasks within the given timeframeProficiency in Microsoft Office SuiteA high level of self-motivation and energyAn optimistic, can do attitudeAbility to deliver a customer-centric attitude with a high degree of professionalismEducation and Experience:High School Diploma or equivalent2-3 years of work experience; preferably in healthcare or clinical research industry1-2 years of work experience in customer service; preferably sales or call center environmentAll duties are subject to change pending company needs or Manager\Director directives.

Keywords: Accel Research Sites, St. Petersburg , Patient Recruitment Specialist, Human Resources , Saint Petersburg, Florida

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