Company: Sirata Beach Resort & Conference Center
Location: Saint Petersburg
Posted on: October 13, 2019
Location: US-FL-St Pete Beach# of Openings: 1Category:
ReservationsPosition Type: Regular Full-TimeFLSA Status:
Welcome to Sirata Beach Resort featuring the newest rooms on St.
Pete Beach! A multifaceted resort surrounded by acres of beautiful
St. Petersburg beaches rated as a top five beach in the United
States, Sirata provides everything our guests need to enjoy a
relaxing stay. Almost nothing compares to the sparkling white sand
setting of our gulf side St. Pete Beach, Florida resort hotel.
As an associate at the Sirata Beach Resort, you can enjoy free
lunch or dinner in our Cafe, discounted hotel rooms, free parking,
tuition reimbursement programs, and so much more. We take care of
you so that you can take care of our guests!
Assist guests during the reservation process.
- Answer the telephone and greet prospective guests in a friendly
manner using clear, verbal English communication. Listen to callers
to understand inquiries and requests. Promptly provide accurate
information regarding availability, accommodation types,
transportation to and from hotel, rate, etc. Promote HEI Hotels and
Resorts and brand-specific marketing programs. Assign reservations
based on guest preferences and availability.
- Read, retrieve, communicate and verify information including
confirmation number to caller. Input and retrieve data using a
computer reservation system and utilizing codes for
- Answer questions regarding hotel facilities and services,
airline partnerships, local attractions, directions, etc.
- Know, understand, and communicate applicable deposit and
guarantee policies as requested. Handle complaints in a tactful
manner and negotiate resolutions such as alternative accommodations
when hotel is sold out.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
- Can communicate well with guests.
- Ability to effectively deal with customers, some of whom will
require high levels of patience, tact and diplomacy to defuse anger
to collect accurate information.
- Ability to access, read and accurately input information using
a moderately complex computer system.
- Ability to establish and maintain effective working
relationships with associates, customers and patrons.
- Ability to sit for extended periods of time. Ability to input
40 WPM on a computer keyboard with or without reasonable
- Effective verbal and written communication skills. Ability to
adapt communication style to suit different audiences, such as
effectively communicating with supervisors, coworkers, public
HEI Hotels and Resorts is committed to providing a comprehensive
benefit program that offers you choices for your physical, mental
and financial wellness, creating value in your most important
investment - you!
For your physical and mental wellness we offer competitive Medical,
Dental and Vision insurance programs geared to you and your
family's needs as well as Vacation/Sick/Holiday benefits. For your
financial wellness, HEI provides a wide array of coverage,
including Supplemental, Spousal and Child Life insurance as well as
Short and Long-Term Disability plans. Our 401(k) Savings Plan with
matching funds, and discounts through our 'YouDecide' and Hotel
Room Discount programs provide additional incentives for choosing
HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, and other legally protected
Keywords: Sirata Beach Resort & Conference Center, St. Petersburg , Reservations Agent, Hospitality & Tourism , Saint Petersburg, Florida
Didn't find what you're looking for? Search again!