Customer Service Associate II - WFH Eligible in St. Petersburg, FL and Little Rock, AR
Company: Disability Solutions
Location: Saint Petersburg
Posted on: September 25, 2024
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Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : General
Equivalency Diploma Travel Percentage : 0%Job DescriptionAs the
world works and lives faster, FIS is leading the way. Our fintech
solutions touch nearly every market, company, and person on the
planet. Our teams are inclusive and diverse. Our colleagues work
together and celebrate together. If you want to advance the world
of fintech, we'd like to ask you: Are you FIS?About the Role:As a
valued member of our team, you will be responsible for responding
and resolving different consumer inquiries regarding banking
activities. Most of the questions will be about normal banking
activities (online access, card replacements), while others may
require your critical thinking skills. You will be required to meet
standards regarding quality, schedule adherence and other metrics
that would be outlined during training. After you successfully
mastered the skills of this role you may be tasked to provide
mentoring to less experience associates.About the team:This team is
part of our Customer Interaction Management organization and works
with the consumers of one of our larger financial institution
clients. The group includes 50+ associates that are well trained
with a desire to provide superior customer service and is led by a
great leadership team. This team is focused on "rolling out the red
carpet" and treating our client's consumers as VIP's. We value and
expect thoughtfulness, high performance, and integrity from
everyone at FIS and look forward to having you join family!---At
FIS we believe that our front-line associates are as important as
our clients and consumers for whom we provide world-class services
and support.What you will be doing?
Keywords: Disability Solutions, St. Petersburg , Customer Service Associate II - WFH Eligible in St. Petersburg, FL and Little Rock, AR, Hospitality & Tourism , Saint Petersburg, Florida
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