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Customer Service Representative

Company: Disability Solutions
Location: Saint Petersburg
Posted on: April 3, 2024

Job Description:

Join Our Community of Food People!Job Description SummaryProvide contact and liaison between customers and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
      • Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
        • Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
          • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
            • Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Territory Managers. Respond to delivery/routing questions and issues from customers.
              • Respond to product inquiries from customers. Solicit sale of new or additional services or products.
                • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
                  • Contact all customers affected by product recalls and withdrawals.
                    • Key customer orders.
                      • Work front window & filing as needed.
                      • Others duties as assigned. SUPERVISION:
                        • NARELATIONSHIPS
                          • Internal: Sales, Operations/Distribution/Production/Support. The incumbent is required to interact with associates at all levels of responsibility throughout the company in a professional manner.
                          • External: The incumbent is required to interact with customers in a professional manner. WORK ENVIRONMENT
                            • Professional office environment and will require you to interact with customers. MINIMUM QUALIFICATIONS
                              • Excellent verbal communication skills and problem resolution ability required.
                              • Familiarity with Microsoft Office products.
                              • Phone technology experience preferred. Education
                                • High School diploma or equivalent required. Degree preferred. PREFERRED QUALIFICATIONS
                                  • Minimum of three years' experience in customer service call center environment required. Experience in food service distribution a plus. PHYSICAL QUALIFICATIONS
                                    • Must be able to perform the following physical activities for described length of time
                                    • List the required physical activities including length of time performing each activity referencing the key belowOCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVERJOB REQUIRES WORKER TO:FREQUENCY:STANDOCCASIONALLYWALKOCCASIONALLYDRIVENEVERSITCONTINUOUSLYLIFT1-10 lbs (Sedentary)FREQUENTLY11-20 lbs (Light)OCCASIONALLY21-50 lbs (Medium)OCCASIONALLY51-100 lbs (Heavy)NEVEROver 100 lbs (Very Heavy)NEVERCARRY1-10 lbs (Sedentary)OCCASIONALLY11-20 lbs (Light)OCCASIONALLY21-50 lbs (Medium)OCCASIONALLY51-100 lbs (Heavy)NEVEROver 100 lbs (Very Heavy)NEVERPUSH/PULLOCCASIONALLYClimb/BalanceOCCASIONALLYSTOOP/SQUATOCCASIONALLYKNEELOCCASIONALLYBENDOCCASIONALLYREACH ABOVE SHOULDEROCCASIONALLYTWISTOCCASIONALLYMANIPULATE OBJECTSOCCASIONALLYMANUEL DEXTERITYOCCASIONALLY***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

Keywords: Disability Solutions, St. Petersburg , Customer Service Representative, Hospitality & Tourism , Saint Petersburg, Florida

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