On-Demand: Guest Advocate , General Merchandise, Fulfillment, Food and Beverage, Style
Company: Target Brands, Inc.
Location: Saint Petersburg
Posted on: November 16, 2023
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Job Description:
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per
hour ALL ABOUT TARGET As a Fortune 50 company with more than
400,000 team members worldwide, Target is an iconic brand and one
of America's leading retailers. Working at Target means the
opportunity to help all families discover the joy of everyday life.
Caring for our communities is woven into who we are, and we invest
in the places we collectively live, work and play. We prioritize
relationships, fuel and develop talent by creating growth
opportunities, and succeed as one Target team. At our core, our
purpose is ingrained in who we are, what we value, and how we work.
It's how we care, grow, and win together. ALL ABOUT ON DEMAND You
can work as much or as little as you like as an On-Demand TM and
your schedule may vary depending on shift availability and store
needs. This role is ideal for those that are looking for a
personalized work schedule. As an On-Demand TM you will not be
included on the posted weekly schedule, but rather will have the
opportunity to create your own schedule by picking up shifts posted
by leaders or other team members (via our myTime mobile scheduling
app) that work best with your schedule. We require your active
engagement by picking up and working shifts as well as responding
to our attempts at contact. We will contact you throughout the year
(via your provided contact information) and confirm your ability
and interest in working shifts at Target. If we do not receive a
response to our communication attempts, your employment with Target
will be administratively terminated. Regular attendance is
necessary and you must work at least one shift within 6 months or
you will be administratively terminated. Your communication and
ability to work when our business demands it most are critical to
your success in this role. Should you be offered a position as an
On-Demand TM, you will be required to attend a Target Welcome
orientation and commit to a short-term structured training schedule
to ensure you are properly prepared for your new role. After that,
the myTime mobile scheduling app is where you can pick up the
shifts you desire to work. ALL ABOUT SERVICE & ENGAGEMENT Advocates
of guest experience who welcome, thank, and exceed guest service
expectations by focusing on guest interaction and recovery.
Advocates of both physical and digital services and solutions who
are knowledgeable about capabilities and features that drive
adoption, usage and ultimately guest loyalty. Empowered to make
shopping effortless and seamless for guests at the checklanes,
guest services, gift registry, pick-up and drive up. At Target, we
believe in our team members having meaningful experiences that help
them build and develop skills for a career. The role of a Guest
Advocate can provide you with the: Ability to communicate and
interact with guests to build an inclusive guest experience Ability
to blend problem solving and decision making to positively impact
the guest experience and resolve guest concerns Ability to adapt to
different guest interactions and situations Experience promoting
and selling various benefits, offerings and services As a Guest
Advocate, no two days are ever the same, but a typical day will
most likely include the following responsibilities: Demonstrate a
service culture that prioritizes the guest service experience by
delivering the service standard Create a welcoming experience by
authentically greeting all guests Observe to quickly understand
whether a guest needs assistance or wants to interact. Follow body
language and verbal clues to tailor your approach Engage with
guests in a genuine way, which includes asking questions to better
understand their specific needs Be knowledgeable about the tools,
products, and services available in the total store, and specific
to your area, to solve issues for the guest and improve their
experience Thank the guest in a genuine way and let them know we're
happy they chose to shop at Target Scan and bag all guest items
efficiently, neatly and in compliance with food safety standards
and company best practices Work efficiently to minimize guest wait
time while maintaining guest service and accuracy Make the guest
aware of current and upcoming brand launches, store activities and
events Speak to the benefits of the Target RedCard with every guest
and assist them through the application process Be familiar with
all fulfillment services, and know how to direct the guest to
enroll, activate and use them Understand and show guests how to use
Wallet and the other features and offerings within the Target App
Attempt every return and follow register prompts, be empowered to
make it right for the guest while following Targets policies and
procedures Make it right for the guest by de-escalating any
negative situations and recover the guest shopping experience while
following Target's policies and procedures Deliver easy and
seamless service to all Order Pick Up, Drive Up, and Registry
guests Maintain a clean, clutter free work area (including
gathering abandoned items, baskets, and hangers)Stock supplies
during store open hours while being available for the guest
Demonstrate a culture of ethical conduct, safety and compliance
Work in a safe manner at all times to benefit yourself and others;
identify and correct hazards; comply with all safety policies and
best practices. Support guest services such order pick up (OPU) and
Drive-up (DU) and maintain a compliance culture while executing
those duties, such as compliance with federal, state, and local
adult beverage laws. All other duties based on business needs WHAT
WE ARE LOOKING FOR We might be a great match if: Working in a fun
and energetic environment makes you excited.... We work efficiently
and as a team to deliver for our guests Providing service to our
guests that makes them say I LOVE TARGET! excites you.... That's
why we love working at Target You enjoy interacting with people all
day and making things easy for others.... Interacting with guests,
solving concerns and making the guests day better is core of what
we do You aren't looking for Monday thru Friday job where you are
at a computer all day... We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
and rewarded The good news is that we have some amazing training
that will help teach you everything you need to know to be a Guest
Advocate. But, there are a few skills you should have from the
get-go: Communicating effectively, including using positive
language and attentive to guests needs Welcoming and helpful
attitude toward guests and other team members Attention to detail
while multi-tasking Willing to educate guests and sell products and
services Learn and adapt to evolving technology needs Work both
independently and with a team We are an awesome place to work and
care about our teams, so we want to make sure we are clear on a few
more basics that we expect: Accurately handle cash register
operations and cash transactions Scan, handle and move merchandise
efficiently and safely, including frequently lifting or moving
merchandise up to 15 pounds and occasionally lifting or moving
merchandise up to 40 pounds Flexible work schedule (e.g., nights,
weekends and holidays) and regular attendance necessary You can
work as much or as little as you like as an on-demand TM, however,
we ask for your active engagement by picking up and working shifts
(via our myTime mobile App) as well as responding at our attempts
at contact. We will contact you throughout the year (via your
provided contact information) and confirm your ability and interest
in working shifts at Target. If we do not receive a response your
employment with Target will be administratively terminated. You
must work at least one shift within 6 months or you will be
administratively terminated. Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application
process upon your request as required to comply with applicable
laws. If you have a disability and require assistance in this
application process, please visit your nearest Target store or
Supply Chain Facility or reach out to Guest Services at
1-800-440-0680 for additional information.
Keywords: Target Brands, Inc., St. Petersburg , On-Demand: Guest Advocate , General Merchandise, Fulfillment, Food and Beverage, Style , Hospitality & Tourism , Saint Petersburg, Florida
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