Senior Retail Client Experience Marketing Manager

Company: Franklin Templeton
Location: Saint Petersburg
Posted on: May 19, 2023

Job Description:

At Franklin Templeton, everything we do is focused on one thing - delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 9,500 employees working in 30 countries around the world are dedicated to servicing investment solutions for our clients in more than 155 countries. For more than 75 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.Edward Jones - Senior Client Experience Marketing ManagerAt Franklin Templeton, everything we do is focused on one thing - delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 12,000 employees working in 34 countries around the world are dedicated to servicing investment solutions for our clients in more than 160 countries. For more than 70 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.What is the Senior Client Experience Marketing Manager responsible for? The US Retail Client Experience team partners with Franklin Templeton's retail distribution teams and is responsible for the development and execution of marketing strategy and related deliverables/communications designed to drive flows and retain assets. The US Retail Client Experience Team oversees the end-to-end client experience and works with all related functions to achieve a seamless journey for Franklin Templeton clients.Within the US Retail Client Experience team sits theSenior Client Experience Marketing Manager, responsible for executing the marketing strategy for one of our top RBI firms Edward Jones and Stifel, while also supporting the Edward Jones Sales organization. What are the ongoing responsibilities of a Senior Client Experience Marketing Manager?

• Partner with national account and sales management to align strategic goals and priorities on a semi-annual/trimester basis for Edward Jones and Stifel relationship.
• Develop and execute the overall marketing strategy for Edward Jones & Stifel to support the business and sales goals and priorities.
• Project Management of key priorities includes firm specific content, email strategy, promotion and distribution of deliverables that align with Edward Jones and Stifel marketing strategy.
• Relationship Management with key Edwards Jones & Stifel stakeholders including sales management, research, field sales and National Accounts.
• Responsible for aggregating and reporting marketing results for key Edward Jones & Stifel Initiatives.
• Applying the knowledge of the Edward Jones rules and operational requirements and taking ownership of how those are applied across email communications and marketing materials created.
• Ability to run effective meetings with key sales partners, National Account managers and internal marketing partners.
• Supporting the Sales teams which includes providing updates on calls, answering inquiries, identifying the needs and wants of the client based on feedback received.
• Ensure "Best in Class Marketing" which includes segmentation, messaging, promotion, and delivery of marketing content to both internal and external clients.What will make you successful in this role?
  • Bachelor's degree required, preferably with a major in marketing/management.
  • 8+ years' experience in financial services marketing, client experience/firm marketing experience required.
  • Previous experience working with Edward Jones is highly preferred
  • Strong project management skills, including the ability to independently manage multiple projects, meet deliverable dates, prioritize, and organize independently.
  • Able to multi-task and effectively balance multiple projects at one time
  • Strong communication/presentation skills for interfacing with sales, senior management, home office contacts and clients.
  • Ability to work collaboratively with others.
  • Series 6 or 7 license preferred. Franklin Templeton offers employees a competitive and valuable range of total rewards-monetary and non-monetary-designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between$116,000 - $158,000.#LI-USWhat makes Franklin Templeton unique?In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards-the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.Highlights of our benefits include:
    • Three weeks paid time off the first year
    • Medical, dental and vision insurance
    • 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
    • Employee Stock Investment Program
    • Tuition Assistance Program
    • Purchase of company funds with no sales chargeWe believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.Franklin Templeton is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and existing employees and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. We invite you to visit us at Franklin Templeton Careers to learn more about our company, career opportunities and recruitment process.Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for, or apply for, one of our positions please send an email to accommodations@FranklinTempleton.com . In your email, please include the accommodation you are requesting and the job title and job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for accommodations will receive a response.

Keywords: Franklin Templeton, St. Petersburg , Senior Retail Client Experience Marketing Manager, Hospitality & Tourism , Saint Petersburg, Florida