Shift Leader
Company: Nothing Bundt Cakes - St. Pete, FL
Location: Saint Petersburg
Posted on: January 25, 2023
Job Description:
TITLE:Shift LeadREPORTS TO: Bakery Manager Position Summary: The
Nothing Bundt Cakes (NbC) Shift Leadworks alongside the Bakery
Manager and team members to create the highest-quality cakes, a
warm, welcoming environment and a superior guest experience. The
Shift Lead shares in team leadership and collaborates with the
Bakery Manager in driving sales and profitability, executing
day-to-day responsibilities and ensuring that all aspects of the
bakery operation comply with NbC standards. This role serves as an
important carrier of the NbC culture to reinforce core values and
bring our brand to life for our team members and
guests.Accountabilities/Duties:
Prioritizes the guest experience,
models superior guest engagement and fosters a positive work
environment. Partners with the Bakery Manager in leading all
aspects of the guest experience, cake production, brand and
merchandise presentation, work environment, P&L management and
inventory control. Supports the Bakery Manager in recruiting,
selecting and training team members, directing daily work
responsibilities, and providing performance feedback and coaching.
Ensures NbC product, service, bakery environment and visual
merchandising standards are consistently upheld and that all bakery
operations adhere to food and health safety standards and NbC
policies and procedures. Assists the Bakery Manager in executing
operational and administrative responsibilities, which may include
cake production plans, productivity goal setting, team scheduling,
supply ordering, sales and labor reporting, basic accounting and
expense control procedures, and payroll processing. Co-manages
special-order fulfillment via web and email for individual guests
and corporate accounts as well as large, complex orders and
deliveries. Co-facilitates the opening and closing of the bakery,
including cash-drawer balancing and bank deposits. Contributes to
marketing strategy execution in the local community by helping to
coordinate and participating in special, brand-building events.
Maintains hands-on knowledge of all bakery roles and steps in
regularly to perform various responsibilities as business needs
dictate. CoreValues and Leadership Competencies:
Servants HeartGoes above and beyond
to support and develop the team and create a superior guest
experience. Keeps the good of the team and guest ahead of personal
interests or gain. Leads by example and displays humility and
empathy for others.
Spirit of a ChampionDemonstrates an
intense drive, a commitment to excellence and a passion to succeed.
Seizes 100% ownership of responsibilities, with zero excuses for
issues within direct control. Operates with a sense of urgency,
exercises sound judgment and seeks feedback to improve performance.
Genuine ConnectionsProjects warmth,
enthusiasm and optimism that attracts and energizes others. Builds
positive, productive relationships and communicates often and
openly. Serves as a strong Cake Celebrity/Brand Ambassador in the
local community. Knowledge, Skills and Abilities:
Demonstrates an unwavering guest
focus and strong interpersonal skills, with the ability to engage,
empower and motivate a team and communicate effectively in both
oral and written form. Has the ability to delegate tasks,
communicate clear expectations, direct others work and manage
performance. Is highly organized and resourceful, can balance
multiple priorities and demonstrates strong follow-up skills.
Possesses strong problem-solving skills, with the ability to
accurately assess situations and identify issues, develop possible
solutions and take the appropriate courses of action.Demonstrates
strong learning agility, with a passion to grow and excel.
Education, Certifications and Work Experience Requirements:
High school diploma or GED;
post-secondary education is a plus. 1-3 years of guest-facing
experience in a retail, restaurant or foodservice environment,
preferably in a lead role with progressive managerial
responsibilities. Demonstrated success creating a superior guest
experience and coaching others to do the same, training new team
members, directing the work of others, and achieving productivity
goals. Basic proficiency in Microsoft Word, Excel and Outlook, with
comfort in learning new technologies. Work Availability: Must have
the flexibility to work various shifts, including early mornings,
evenings, weekends and holidays, based on changing business
demands.
Keywords: Nothing Bundt Cakes - St. Pete, FL, St. Petersburg , Shift Leader, Hospitality & Tourism , Saint Petersburg, Florida
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