In Room Dining- Food and Beverage Operations Manager
Company: Marriott
Location: Saint Petersburg
Posted on: January 25, 2023
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Job Description:
Job Number 22208482Job Category Food and Beverage &
CulinaryLocation The Vinoy Renaissance St. Petersburg Resort & Golf
Club, 501 5th Avenue NE, Saint Petersburg, Florida, United
StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition
Type ManagementJOB SUMMARYSupervises daily Food and Beverage
(F&B) shift operation and monitors compliance with all F&B
policies, standards, and procedures. Manages day-to-day operations
verifying that the quality, standards and meeting the expectations
of the customers on a daily basis. Maintains the operating budget,
and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize, organize, and
accomplish work..CANDIDATE PROFILEEducation and Experience High
school diploma or GED; 4 years experience in the food and beverage,
culinary, or related professional area.OR 2-year degree from an
accredited university in Food Service Management, Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the food and beverage,
culinary, or related professional area.CORE WORK ACTIVITIESManaging
Day-to-Day Operations Assists in the ordering of Food and Beverage
(F&B) supplies, cleaning supplies and uniforms. Supervises
daily F&B shift operation and monitors compliance with all
F&B policies, standards and procedures. Supports and supervises
an effective monthly self inspection program. Operates all
department equipment as necessary and reports malfunction.
Supervises staffing levels to verify that guest service,
operational needs, and financial objective are met. Encourages and
builds mutual trust, respect, and cooperation among team members.
Understands employee positions well enough to perform duties in
employees' absence. Develops specific goals and plans to
prioritize, organize, and accomplish work. Monitors and maintains
the productivity level of employees. Verifies that all team
members/supervisors understand the brand specific philosophy.
Maintains the operating budget, and verifies that standards and
legal obligations are followed. Assists supervisors in
understanding team members ever changing needs and expectations,
and how to exceed them. Celebrates and fosters decisions that
result in successes as well as failures. Communicates areas that
need attention to staff and follows up to verify understanding.
Coordinates cleaning program in all F&B areas (e.g., General
clean), identifying trends and making recommendation for
improvements. Establishes and maintains open, collaborative
relationships with employees. Creates and nurtures a property
environment that emphasizes motivation, empowerment, teamwork and
passion for providing service. Follows property specific second
effort and recovery plan. Stays readily available/ approachable for
all team members. Demonstrates knowledge of the brand specific
service culture.Providing Exceptional Customer Service Provides
services that are above and beyond for customer satisfaction and
retention. Improves service by communicating and assisting
individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed. Serves as a role
model to demonstrate appropriate behaviors. Manages day-to-day
operations, monitors quality, and standards and meets the
expectations of the customers on a daily basis. Takes proactive
approaches when dealing with guest concerns. Sets a positive
example for guest relations. Stays readily available/ approachable
for all guests. Reviews comment cards and guest satisfaction result
with employees. Responds in a timely manner to customer service
department request.Additional Responsibilities Provides information
to supervisors and co-workers by telephone, in written form,
e-mail, or in person. Provides guidance and direction to
subordinates, including setting performance standards and
monitoring performance. Analyzes information and evaluates results
to choose the best solution and solve problems. Performs hourly job
function if necessary. Extends professionalism and courtesy to team
members at all times. Comprehends budgets, operating statements and
payroll progress report. Performs other duties, as assigned, to
meet business needs.Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.You were always one of those curious
kids who opened every cabinet, peeked behind every door, and never
ceased to ask "why" when given an explanation. Today, you bring
your personal style to every experience. You live life to discover.
You are passionate about your neighborhood, always looking to
explore the places one wouldnt find in a travel guide. If this
sounds like you, youre in the right place. Youve got authentic
style, natural curiosity and a warm way with people. Renaissance is
not just a place to spend the night, it's a place to discover, a
place in the world with style like yours. Thats why were not just
looking for anyone. Were looking for someone like you.
Keywords: Marriott, St. Petersburg , In Room Dining- Food and Beverage Operations Manager, Hospitality & Tourism , Saint Petersburg, Florida
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