Food & Beverage Manager
Company: Wawa, Inc.
Location: Saint Petersburg
Posted on: January 24, 2023
Job Description:
STR05241 - St. PetersburgJob DescriptionThe Food & Beverage
Manager (FBM) is responsible for managing all aspects of the food
service and beverage operation. By utilizing the food service team,
this manager is responsible for the efficient execution of all
fresh food/ food service programs in compliance with corporate and
regulatory guidelines and supporting the General Manager in all
facets of running the store. The FBM, in conjunction with the AGM,
is responsible for training the Customer Service Associates in the
store. The FBM is responsible for maintaining a safe, sanitary and
appetizing food service environment. The FBM ensures an exceptional
customer experience.Principal Duties:
- Ensure a pleasant shopping experience for all customers.
Respond to customer complaints or inquiries. Solicit customer
feedback, input and information through various communication
vehicles. React to information and create a plan to consistently
meet the expectations of all customers.
- Ensure the 24/7 execution of all food service programs
including proper ordering, production planning, product handling
and display.
- Responsible to meet and/or exceed food service and beverage
performance and profitability goals according to corporate
objectives.
- Execute food service efficiencies and ensure planograms are
utilized and followed.
- Oversee the inventory and ordering of product and supplies and
ensure routine maintenance and upkeep of the food service equipment
and facilities.
- Analyze food service results and trends. Prepare action plans
to leverage the stores fresh food strengths and address areas of
opportunity to ensure food service profitability. Execute all
action plans.
- Responsible to be an expert on all food service marketing
programs, campaigns, strategies and initiatives. Educate all food
service associates to be the same.
- Execute the training, coaching and performance management of
food service customer service associates. Assist with all matters
relating to food service associates and the store team -
recruiting, hiring, training, coaching, associate engagement and
performance management. Recognize and reward associates.
- Execute the corporate training plan for all food service CSAs
and effectively conduct hands on training to ensure associate
proficiency.
- Ensure execution of established safety, security, quality, and
store operations policies, procedures and practices.
- As needed, the FBM will need to run shift, including deposit
preparation and fuel operations, where applicable.Essential
Functions:
- Ability to work well individually as well as in a team
environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work with little or no supervision
- Detail oriented and excellent organizational skills
- Ability to apply critical thinking skills in all
situations
- Ability to apply root cause techniques in order to solve
problems
- Ability to handle multiple projects simultaneously and
independently
- Proven self-starter with demonstrated ability to make
decisions
- Understanding of store finances and awareness of impact to
business
- Must be able to perform the following physical behaviors
repetitively throughout a shift: standing, walking, handling,
reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors
frequently throughout a shift: reaching above the shoulder,
reaching below the waist, pushing buttons, bending, stooping,
squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 35 lbs
- Excellent relationship building, interpersonal and leadership
skills
- Ability to learn and utilize the stores technologyBasic
Qualifications:
- High School Diploma or GED equivalent
- Leadership experience required, leadership experience in a food
service environment preferred
- Flexible availability which may include all shifts, weekends,
and holidays, based on business needs
- Ability to work 35 40 hours per week
- Experience selecting, training, performance management of
staff, sales building, scheduling and managing expenses
- Experienced in all areas of store operations, including
foodservice
- Experience effectively implementing change and demonstrated
results in execution
- Serve Safe Certification
- Proven and consistently demonstrated skills in the
following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- TrainingWawa will provide reasonable accommodation to complete
an application upon request, consistent with applicable law. If you
require an accommodation, please contact our Associate Service
Center at asc@wawa.com or 1-800-444-9292.Wawa, Inc. is an equal
opportunity employer. Wawa maintains a work environment in which
Associates are treated fairly and with respect and in which
discrimination of any kind will not be tolerated. In accordance
with federal, state and local laws, we recruit, hire, promote and
evaluate all applicants and Associates without regard to race,
color, religion, sex, age, national origin, ancestry, familial
status, marital status, sexual orientation or preference, gender
identity or expression, citizenship status, disability, veteran or
military status, genetic information, domestic or sexual violence
victim status or any other characteristic protected by applicable
law. Unlawful discrimination will not be a factor in any employment
decision.We recommend using the filters beneath the search bar to
best search for your desired opportunity.
- Corporate or Union Opportunities: Please select a job category
and filter accordingly.
- Store Operations Opportunities: Please use the distance and
location filter to view opportunities near you.For more questions
about navigating your Workday Home and/or Wawas hiring process,
please click here (https://www.wawa.com/careers/applicant-help)
.Wawa is an associate-owned, privately held organization with more
than 950 stores and 40,000+ associates who have a shared purpose of
Fulfilling Lives, Every Day, for our customers, communities and
each other.Wawa has evolved into a one-stop convenience retailer
offering fresh food, beverages and fuel in Pennsylvania, New
Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C.
In our journey to achieve boundless convenience, Wawa offers its
own brand of elevated customer service thats achieved through
continued food service innovation, new store growth and digital
experiences. Whether you join us as a part-time associate, store
leader or corporate associate, youll be a part of a team that has a
shared mission to put our core values first in everything we do.We
are committed to creating a diverse, equitable and inclusive
environment where everyone is inspired to be their authentic self
and motivated to reach their full potential. We provide a workplace
that ensures people of diverse backgrounds and experiences are
represented, respected and feel valued for what they bring to the
team.For Technical Issues please email: recruitingsupport@wawa.com
.
Keywords: Wawa, Inc., St. Petersburg , Food & Beverage Manager, Hospitality & Tourism , Saint Petersburg, Florida
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