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Customer Service Representative

Company: Life Sciences Advanced Technologies
Location: Saint Petersburg
Posted on: September 18, 2022

Job Description:

Biotech company headquartered in St. Petersburg, FL seeks motivated individual to join its Customer Service department. Overview: Serves as the primary customer contact on a daily basis. Processes orders and shipments to meet customer requirements in conjunction with manufacturing capabilities and company policies. Gathers and maintains all customer related information. Key Responsibilities: --- Accepts, acknowledges and electronically processes orders received via phone, fax, mail and internet.--- Provides shipment confirmation and tracking information.--- Creates and maintains customer files and profiles.--- Provides order-driven inventory demand information to Production and Inventory Control--- Manages the customer inquiry system, routing and monitoring inquiries that require responses from other departments.--- Initiates the internal customer complaint process by receiving, logging and notifying LSAT of complaints received via phone, fax, mail and internet.--- Monitor customer satisfaction through surveys and direct contact.--- Provides support for QC / Production for various labeling requirements, and maintains GMP-compliant Label Control.--- Maintains electronic finished goods inventory and conducts a monthly physical inventory and reconciliation in conjunction with the Inventory Control.--- Provides various sales reports, by product, customer, period, etc., as requested by management.--- Creates / completes all documentation for domestic and international orders.--- Provides order-specific information required by U.S. government for the Automated Export System and Census Bureau, as was as, export documentation required to clear customs for international orders.--- Monitors AES / Census Bureau regulations as they apply to LSAT.--- Monitors existing, and investigates new, carriers and shipping methods to ensure LSAT uses the most efficient logistics practical for its products and customers.--- Maintains the shipping area and the associated inventory of shipping supplies, including dry ice (a short-lived material ordered based on near-term planned shipments.--- Initiate and revise customer service related SOP and records in compliance with ISO 13485, keeping these materials current for the most efficient performance of the company.--- Provides training to other employees as needed. Skills & Experience: --- Minimum of 0 - 2 years of related experience.--- Strong written and verbal communication skills.--- Knowledge of MS Word and Excel.--- Knowledge of, or ability to learn software LSAT utilizes for accounting / sales orders.--- Familiarity with, and/or ability to learn, biotech terminology, practices and standards.--- Self-motivated, able to work alone or with others.--- Highly organized, able to multi-task.--- Exceptional attention to detail.--- Ability to develop a rapport with customers and co-workers to facilitate good relations and information exchange.Job Type: Full-timePay: From $15.00 per hourBenefits: Dental insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Monday to FridayApplication Question(s): Are you fully vaccinated against COVID-19, or willing to be? Are you authorized to work in the U.S.? Do you have a valid Driver License? Are you willing to undergo drug testing? Do you live within 30 miles of this job location? Are you willing to undergo a background check? Do you have a direct deposit checking account, or willing to establish one? Do you speak and write English fluently? Are you willing to work overtime if necessary?Work Location: One location

Keywords: Life Sciences Advanced Technologies, St. Petersburg , Customer Service Representative, Hospitality & Tourism , Saint Petersburg, Florida

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