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Customer Service Representative- SurePayroll ACT NOW to earn a $4500 bonus!

Company: Paychex Inc.
Location: Saint Petersburg
Posted on: January 16, 2022

Job Description:

If hired, you will be eligible for a $4500 sign-on/retention bonus!SurePayroll is a leading SaaS provider of online payroll services for small businesses. Founded in 1999, we're a home-grown Chicago startup success story with a year over year track record of growth. SurePayroll's culture blends the best of small-company entrepreneurial team spirit with the benefits, resources, and expertise of Paychex, Inc. (NASDAQ:PAYX), our Fortune 1000 parent.All in. All the time. SurePayroll's friendly Customer Service Reps (CSR's) are here to take control of situations and eliminate our customer's payroll processing worries. We're committed to resolving complex issues quickly whether over the phone, via chat or through email in a contact center environment. SurePayroll's online service is backed by people dedicated to providing customers with what they need, when they need it.Let's do this. You don't simply solve problems; you create solutions. Your success as a CSR depends on your ability to listen to customers' needs and wants. This is a solution-based service environment with an emphasis on partnership and accountability. There is a lot to learn and you'll need to be resilient and dedicated to your training. We will equip you with the tools and knowledge you need to become an expert while also providing you the building blocks to reach your next position.In this role, you'll:

  • Utilize multi-tasking skills to navigate multiple screens/systems to troubleshoot issues
  • Talk customers through various technologies and how to do wage and hour reporting, deductions and benefits, account setup for banking, employees and account administrator information.
  • Pay attention to lots of details
  • Document all interactions with accounts and create a trail of info others can follow.
  • Continually build payroll and systems knowledge through a mixture of classroom training, self-guided learning and research (on sites like www.irs.gov) to better serve our customers.
  • Manage call and hold times to increase our ability to provide excellent service to every customer.For a direct look into a day in the life of a Customer Service Representative here at SurePayroll please watch this video before submitting your application!Watch Video Here!So, what are you waiting for? If you're reading this and it sounds like we're writing about you, click on the "Apply Now" button below to get started on your next career. Here you will find a company that rallies behind its values and builds its strategies around them. Through hard work and ongoing growth and development, doors open. Many of our leaders came up through the ranks at SurePayroll, and for that we are very proud!

Keywords: Paychex Inc., St. Petersburg , Customer Service Representative- SurePayroll ACT NOW to earn a $4500 bonus!, Hospitality & Tourism , Saint Petersburg, Florida

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