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Customer Service Representative

Company: Tata Consultancy Services
Location: Saint Petersburg
Posted on: February 25, 2021

Job Description:

As a FINRA Registered Customer Care Representative, you will be responsible for handling inbound phone inquiries primarily relating to Variable Annuity and Variable Life Insurance products. You will represent our organization in a personable and professional manner when assisting our client's customers with their service inquiries. Responsibilities--- Handle inbound service inquiries relating to Variable Annuity and Variable Life insurance products, varying from general questions, such as providing policy information, values, how to process transactions for withdrawals, loans, fund transfers, etc. to complex service requests.--A typical day would be to respond to approximately 30+ inbound calls per day. --- Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience. --- Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics. --- Work in a fast pace, structured environment. Qualifications--- FINRA Series 6 Licensing and Registration required. Any other Series Licenses will not be sponsored, including dual registration with other Broker/Dealers and conflicting outside business activities, such as sales of any Life Insurance or Securities products. * High School diploma or equivalent.* Up to 1 year experience with call center or customer service experience.* Basic computer skills with the ability to efficiently navigate within multiple systems and ability to multi-task.* Ability to acquire strong product, processes, system knowledge.* Aptitude to master and the ability to learn, understand and apply complex securities and product knowledge related to variable annuity and life insurance products.Preferred Qualifications--- Associates degree preferred.--- General understanding of life and health insurance, annuity and investment products.Behavioral & Leadership Competencies--- Ability to maintain confidentiality of customer and company information.--- Ability to work independently, be solutions focused and be accountable for work. --- Ability to work in a team environment to develop integrity, trust and respect of coworkers at all level--- Exceptional, professional and adaptive verbal and written communication skills--- Dependable, punctual and reliable attendance

Keywords: Tata Consultancy Services, St. Petersburg , Customer Service Representative, Hospitality & Tourism , Saint Petersburg, Florida

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