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Medical Receptionist

Company: UnitedHealth Group
Location: Saint Petersburg
Posted on: September 16, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.--Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and--your life's best work.SM--
Optum, Tyrone, part of Optum,--has an immediate opening for a friendly, patient focused and detailed oriented--Medical Receptionist--to join our team.--
The Medical Receptionist--is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Location: 7655 38TH Ave Suite 101. St. Petersburg, FL 3310
Schedule: Monday - Friday, 8:00 am - 5:00 pm. May be asked to float to other practices for coverage
Primary Responsibilities:

  • Answer phones and schedule appointments
  • Schedule and triage appointment requests for urgency according to approved protocols consistent with Optum's Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
  • Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
  • Greet patients and conduct check-in process
  • Monitor daily reminder call logs to reschedule appointments as needed
  • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
  • Collect co-payments, co-insurance and deductibles and issues receipts
  • Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to Optum cash control procedures
  • Maintain knowledge of current OSHA and Optum policies
  • Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
  • Perform other duties as assigned
    What are the reasons to consider working for UnitedHealth Group?-- Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
    • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
    • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
    • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
    • 401(k) Savings Plan, Employee Stock Purchase Plan
    • Education Reimbursement
    • Employee Discounts
    • Employee Assistance Program
    • Employee Referral Bonus Program
    • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
    • More information can be downloaded at:--
      You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
      • High School Diploma/GED (or higher)
      • 2+ years of experience working in a hospital, physician's office or medical clinic setting
      • Intermediate level of computer proficiency (including Microsoft Outlook, Teams)
      • Ability to--travel 10% of the time if asked to float to other practices
        Preferred Qualifications:
        • Experience working with an electronic health record--
        • Medical office setting experience
        • Knowledge of medical terminology
          Soft Skills:
          • Excellent oral and written communication skills, specifically telephone skills
          • Ability to multi-task--
          • Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
          • Excellent customer service skills
          • Excellent interpersonal and problem-solving skills
          • Attention to detail, as observed in day-to-day work
          • Excellent time management and prioritization skills
          • Ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
          • Team player, initiative in achieving individual and team goals, and team building skills
          • Ability to handle sensitive issues with members and providers in a confidential manner
          • Demonstrates initiative in achieving individual, team, and organizational goals and objectives
            At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
            UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
            #RPO, #red

Keywords: UnitedHealth Group, St. Petersburg , Medical Receptionist, Healthcare , Saint Petersburg, Florida

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