CNA Concierge

Company: Aventura at the Bay
Location: Saint Petersburg
Posted on: January 27, 2023

Job Description:

Aventura at the Bay - Looking for a change? We need an Outstanding Customer Service oriented Certified Nursing Assistant to meet and greet our new admissions and make them feel welcomed! If you are that person, APPLY NOW!
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The position of Healthcare Concierge will coordinate new admissions to the facility and function as the resident liaison by responding to customer service requests and resolving problems. -This position will ultimately be responsible for personally enriching the lives of the people we serve and enhancing our overall customer service. -The Healthcare Concierge helps provide a comfortable transition to the facility and smooth admissions process. -The responsibilities of the position will range widely based on the needs of the client. -This position requires you to be flexible and accommodating. Responsibilities will often include doing many daily tasks.
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Responsibilities include:
- - - - - - - - - Coordinate internal admissions process
- - - - - - - - - Weigh new admissions upon arrival to facility and obtain vitals
- - - - - - - - - Provide a shower/bed bath for new admission upon arrival
- - - - - - - - - Act as customer service liaison for the facility
- - - - - - - - - Complete resident inventory
- - - - - - - - - Follow up on admissions concerns from residents, family and staff
- - - - - - - - - Give tours of the facility
- - - - - - - - - Contact residents to ensure that all of their needs are met and the experience is positive
- - - - - - - - - Assist residents, family members and visitors with any special requests or arrangements
- - - - - - - - - Report any customer service concerns to the Administrator
- - - - - - - - - Demonstrate a passion for caring as evidenced by interaction between co-workers, residents, families and visitors
- - - - - - - - - Maintain a professional appearance and a clean organized work space
- - - - - - - - - Perform all other duties as assigned
- - - - - - - - - Must be flexible with hours - Normal hours are 2pm-10pm
-Requirements:
- - - - - - - - - CNA certification required
- - - - - - - - - 2 years of professional experience, preferably in a long term care environment
- - - - - - - - - Basic computer literacy and skills
- - - - - - - - - Exceptional communication, customer service and people skills
- - - - - - - - - Outgoing, friendly personality
- - - - - - - - - Good organizational skills, follow up and follow through
- - - - - - - - - Ability to handle multiple tasks at one time
- - - - - - - - - Self-motivated, can work independently
- - - - - - - - - High desire to work with the elderly
- - - - - - - - - Must be able to deal tactfully with team members, other staff members, residents, family members, visitors, government agencies and the general public

Keywords: Aventura at the Bay, St. Petersburg , CNA Concierge, Healthcare , Saint Petersburg, Florida