Rooms Operations Manager(Front Office & Housekeeping)-Renaissance Hotels (19001HI4)
Company: Marriott International, Inc.
Location: Saint Petersburg
Posted on: July 13, 2019
Heres To Your Journey with Renaissance Hotels Resorts Sts You were
always one of those curious kids who opened every cabinet, peeked
behind every door, and never ceased to ask "why" when given an
explanation. Today, you bring your personal style to every
experience. You live life to discover. You are passionate about
your neighborhood, always looking to explore the places one wouldnt
find in a travel guide. If this sounds like you, youre in the right
place. Youve got authentic style, natural curiosity and a warm way
with people. Renaissance is not just a place to spend the night,
it's a place to discover, a place in the world with style like
yours. Thats why were not just looking for anyone. Were looking for
someone like you. The Renaissance Tampa International Plaza Hotel
located at 4200 Jim Walter Blvd., Tampa, FL 33607 is currently
hiring a Rooms Operations Manager (Front Office & Housekeeping).
Responsibilities include: Assists in managing the execution of all
operations in the rooms area departments (e.g.,Front Office,
Engineering/Maintenance,Housekeeping) and managing staff. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Monitors compliance
withstandards and procedures. Leads specific team while assisting
with meeting or exceeding property goals. CANDIDATE PROFILE
Education and Experience High school diploma or GED; 4 years
experience in the guest services, front desk, housekeeping, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. CORE WORK ACTIVITIES Leading Room Operations
Team Verifies that goals are being translated to the team as they
relate to guest tracking and productivity. Creates and nurtures a
property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing
service. Understands employee and guest satisfaction results and
developing game plans to attack need areas and expand on the
strengths. Verifies that the team has the capabilities to meet
expectations. Leads by example demonstrating self-confidence,
energy and enthusiasm. Assists employees in understanding guests
ever-changing needs and expectations, and exceeding them. Managing
Property Rooms Operations Function(s) Assists in managing the
execution of all operations in the rooms area departments (e.g.,
Front Office, Engineering/Maintenance, Housekeeping). Follows
property specific second effort and recovery plan. Publishes all
guest satisfaction results in a timely fashion including all guest
satisfaction forms, comment cards and guest letters. Takes
proactive approaches when dealing with employee concerns. Extends
professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees. Meets
semiannually with staff on a one-to-one basis. Assists/teaches the
team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed. Performs other duties, as
assigned, to meet business needs. Managing and Monitoring
Activities that Affect the Guest Experience Provides excellent
customer service by being readily available/approachable for all
guests. Strives to continually improve guest and employee
satisfaction. Takes proactive approaches when dealing with guest
concerns. Extends professionalism and courtesy to guests at all
times. Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality
requirements. Managing Profitability Assists in performing required
annual Quality audit with General Manager (GM) & Regional Director
(RD). Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.
Conducting Human Resources Activities Interviews and assists in
making hiring decisions. Receives hiring recommendations from team
supervisors. Verifies that orientations for new team members are
thorough and completed in a timely fashion. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., St. Petersburg , Rooms Operations Manager(Front Office & Housekeeping)-Renaissance Hotels (19001HI4), Executive , Saint Petersburg, Florida
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