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Director of Sales Development

Company: Fattmerchant
Location: Orlando
Posted on: June 26, 2019

Job Description:


Orlando's fastest growing payment technology company!

Why You'll Love Fattmerchant:

First and foremost, Fattmerchant exists to provide the Best Damn Experience to both our customers AND our people. We do this through building an exceptional product that our customers need to grow their business, the highest customer satisfaction rating in the industry, and three strong core values that we live and breathe every day.

One Team:

We all possess a "team over self" attitude and are all aligned towards the overall mission of the company

Get Shit Done:

We believe in being the best version of yourself within a results-focused work environment

Create Joy:

It's one thing to just be polite and enjoyable (permission to play), but we take it a step further by sparking joy and happiness across our team members and our customers

These are the values that define who we are, and which have empowered our staggering growth since our founding in 2014. It's exciting to be Central Florida's 3rd Fastest Growing Company!

Fattmerchant has seen exceptional year-over-year growth because of our dedication to building powerful integrated payment solutions for SMBs, and for our partners who serve SMBs. We started with the idea that businesses deserve better, and Fattmerchant employees are committed to bringing a truly exceptional payments experience to business owners across America.

We're redefining an industry that is known for excessive fees, being difficult to understand, and for having subpar technology. It's not always easy, but we've seen the fruits of our efforts through our 99% customer retention rate, NPS score that breaks industry records, and employees who are always happy to step through the door and tackle the day with the best team out there. We're proud to be recognized for our excellence in technology, work environment, and entrepreneurial spirit, with such honors as 2018 and 2019 Best Fintech to Work For from PaymentSource, Coolest Office Space from Orlando Business Journal, and one of Entrepreneur Magazine's 2018 Top Company Cultures. Not to mention countless acknowledgements in technology, innovation, and leadership from publications across the industry.

*As part of our interview process, we will be using a video interviewing platform, Spark Hire. The video interviewing platform will allow our hiring team and candidates to connect more quickly without the pressure of synchronizing calendars for our initial phase of candidate assessments. Our goal with the video interviewing portion of our hiring process is to learn more about your personality and previous work experience.

What You'll Do:

We're so proud of our team and what we've accomplished so far, and can't wait to welcome new world-class talent to the Fattmerchant family. To help expand the team, we're looking for a Director of Sales Development.

You will lead, develop, and manage a team of high-performing SDRs to support the sales team and company in producing qualified leads that will ultimately contribute to Fattmerchant's YoY revenue growth.

You will work closely with Marketing, Sales, Sales Operations, and Product teams (as well as other business units) to be accountable for delivering against budgeted revenue and KPI goals. You will be responsible for leading the efforts to drive productivity and efficiency improvement for your team through innovation, new technologies, skill set training and process improvement.

Here, you will have the opportunity to:

  • Develop and implement SDR outreach and engagement strategies that drive monthly, quarterly and yearly growth against company targets
  • Accurately assess the capabilities, motivators, and career goals of each team member and provide ongoing coaching to improve their performance and support their career path
  • Perform regular call reviews, coaching sessions, team trainings, and other activities to drive individual and team performance
  • Hire, develop, coach and manage a strong team of SDRs to meet and exceed sales objectives
  • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and client care
  • Learn and maintain in-depth knowledge of Fattmerchant's product, value, competitors, and unified communications and collaboration industry trends


    • University or College Degree with 2-5 years of sales and/or SDR leadership along with direct experience as a sales rep in the SaaS industry; SDR experience is strongly preferred
    • Expert knowledge and experience in building and motivating SDR teams, cold outreach strategies, prospect engagement initiatives, and setting qualified meetings for the sales team to help achieve revenue targets
    • Demonstrated ability to plan daily and weekly activities for an SDR team, monitor performance, measure results, and be able to explain those results effectively to SLT
    • Highly driven, proactive individual with an execution focus and a strong sense of urgency and a belief in Fattmerchant's mission
    • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
    • Demonstrated experience as a team-building leader, capable of rallying support from both direct and indirect staff to drive shared positive results

      Why work here instead of somewhere else?

      • You will become part of an amazing culture with a supportive senior leadership team including the CEO and President
      • You will work with an amazing product and product marketing team.
      • You will experience joining at a high-growth/high-traction inflection point.
      • We have challenging projects using modern technology.
      • You will grow more than you would anywhere else. That is a promise.


        • Health Insurance (medical, dental, vision)
        • Competitive Base Salary + Commission
        • 4% 401K Match
        • Conference & Continuing Education Coverage
        • Team Building Events/Opportunities
        • Free Downtown Parking
        • Performance & Incentive Bonuses
        • Paid Time Off (14 days per year + 7 paid holidays)
        • Free snacks

Keywords: Fattmerchant, St. Petersburg , Director of Sales Development, Executive , Orlando, Florida

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