StPetersburgRecruiter
the smart solution for St. Petersburg jobs

Assistant Front Office Manager

Company: TPG Hotels and Resorts
Location: Saint Petersburg
Posted on: February 14, 2019

Job Description:

Job overview The Assistant Front Office Manager assist the Front Desk Manager with managing assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner. The Assistant Front Office Manager assists in managing responsibilities in alignment with senior management and Company policies and procedures. Responsible for quality service, meeting/exceeding financial and service goals, and managing within approved plans and objectives. Contributes to and recommends budget, capital expenditures, inventory controls, sales and business plans, and short/long term planning. What you will be doing Guest Satisfaction - Assist in managing the front office services in compliance with policies, procedures, standards and regulations. Manage staff schedules to ensure adequate coverage while managing the department budget. Train and motivate associates to have positive and effective guest relations skills. Ensure staff compliance with all guest service basics such as uniforms, name tags and proper guest greeting. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate. Human Resources - In conjunction with the Human Resources department, recruit, hire, train, coach, counsel, resolve conflicts, discipline and terminate staff as appropriate through fair treatment and in compliance with Company policy and procedures. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Administer and ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Prepare and conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment. Sales/Profitability - Contribute to and recommend budget, capital expenditures, inventory controls, asset protection, sales and business plans, and short/long term planning. Manage within approved plans and objectives. If necessary, develop action steps to correct any expense problems. In conjunction with Sales, sell and upsell hotel services to meet/exceed sales and financial objectives. Manage registration/key systems, guest transportation, promotions to capture more guests and a larger share of the local market. Ensure accurate guest bills, deposits and payments in compliance with policies and procedures. Review vendors, products and bills to ensure procurement of top quality products at minimum prices. Life Safety/Risk Management - Assist the General Manager with hotel life safety. Manage and promote an accident prevention program to minimize liabilities and related expenses. Manage staff compliance with appropriate sanitary, safety, security and emergency policies, procedures, standards and regulations. Ensure staff is proficient in and compliant with sanitary, safety, security and emergency procedures. Asset Management - Walk the operations daily to identify issues and to speak with and listen to associates. Ensure associates are properly trained in cash handling procedures and credit card transactions. Ensure adequate controls are installed and maintained for the protection of the hotel's financial assets against loss or misappropriation. Manage inventories as appropriate. Leadership - Effectively and efficiently manage the staff, day-to-day operations and services. Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist senior management in positioning the hotel as a market leader. Be a coach with a positive attitude on a daily basis. Implement, manage and comply with Company policies, practices and programs. Ensure optimal levels of quality service and hospitality are provided to guests. Maintain effective and useful business relationships with preferred hotel vendors, as appropriate. Communication - Ensure all communication containing Company, hotel, and guest information is consistent with privacy policies, practices and regulations. Maintain a consistent professional and positive attitude when communicating with guests and associates. Maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Administration - Compile and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations. Complete all required and requested reporting in a timely and accurate manner. Perform special projects and other responsibilities as assigned. Requirements Education and Experience: High school education plus schooling in hospitality management, business or related major. Three or more years of related experience. Familiarity with hospitality industry practices preferred This is a great opportunity to work for a growing hotel company. We provide an excellent benefits package. The Postcard Inn on the Beach is a Drug Free Workplace and an Equal Opportunity Employer/M/F/Vet/Disabled.

Keywords: TPG Hotels and Resorts, St. Petersburg , Assistant Front Office Manager, Executive , Saint Petersburg, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Restaurant Manager
Description: Hiring a Restaurant Manager for our Quick Service Restaurant. br br Hiring at the Orlando Premium Outlets location for our Villa Italian Kitchen concept. br br Villa Restaurant Group Villa Italian (more...)
Company: Villa Restaurant Group, Inc.
Location: Orlando
Posted on: 02/23/2019

Director of Hotel Operations and Integration
Description: Located just outside the Universal Orlando theme parks, our Lakewood Regional Support Facility serves as the central operation for all our on-site hotels. Lakewood provides resources to the hotels for (more...)
Company: LOEWS HOTELS
Location: Orlando
Posted on: 02/23/2019

Landscaping Account Manager
Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Include any or all of the following. Other duties may be assigned. Job description subject to change. Interview new employees in landscape
Company: The Budd Group
Location: Apopka
Posted on: 02/23/2019


Assistant Manager ZAZA Waterford Lakes
Description: Food and beverage managers are the leaders in the FOH and BOH. Responsible for overall operation, F B managers are responsible for ZALT location opening and/or closing properly in a timely manner and (more...)
Company: ZaZa New Cuban Diner
Location: Orlando
Posted on: 02/23/2019

Case Manager RN
Description: Job Description POSITION SUMMARY Nurse Case Manager is responsible for telephonically assessing, planning, implementing and coordinating all case management activities with members to evaluate the medical (more...)
Company: Aetna Inc.
Location: Orlando
Posted on: 02/23/2019

Medical Director
Description: br br br br br br Administrator/Executive br br br Apply Now View Other Opportunities br br br br br br br br Details br br br br br Located in br br (more...)
Company: GetAMedJob
Location: Orlando
Posted on: 02/23/2019

Territory Sales Manager
Description: Territory Sales Manager At our Company, we grow People, Brands, and Businesses We are seeking a highly dynamic and talented Territory Sales Manager to be responsible for driving the business objectives (more...)
Company: Advantage Solutions
Location: Orlando
Posted on: 02/23/2019

Emergency Medicine Physician (Program Director)
Description: Medical Director opening in Orlando, Florida. This and other physician jobs brought to you by DocCafe.com Hospital is seeking a Emergency Medicine Program Director to replace an excellent and hardworking (more...)
Company: Spot On Recruiting, Inc.
Location: Orlando
Posted on: 02/23/2019

Arby's Shift Manager
Description: SHIFT MANAGER In a world full of quick service options, Arbys is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arbys, (more...)
Company: Arby's
Location: Orlando
Posted on: 02/23/2019

Auto Sales Manager
Description: Auto Sales Manager We are currently seeking an energetic, self-motivated auto
Company: Confidential
Location: Orlando
Posted on: 02/23/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

St. Petersburg RSS job feeds