Manager, Regional Operation Analytics - Pinellas

Company: SPECTRUM
Location: Saint Petersburg
Posted on: January 19, 2023

Job Description:

JOB SUMMARY
Manages the operational analysis and reporting activity for the regional organization, providing direct operational analytics support. Supports the operational performance through ownership of operational and performance analysis, trending, forecasting and business impact analysis. Ensures consistency in analytical processes and adherence to established evaluation and measurement methodologies across the regional footprint.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Manages regional operational analytics team in the execution of analysis and trending of key performance indicators to identify opportunities for performance improvement.

Assists in the regions budgeting and forecasting process, particularly workforce budget and forecast data.

Assesses how to best meet recurring and ad hoc operational reporting needs. Directs assignment of operational analytical resources to projects and reports. Analysis and reporting may include technician productivity, trouble calls, repeat trouble calls, OTA, FRC, installation materials usage/fulfillment quantities and other recurring or ad hoc operational performance analysis or reporting.

Directs monitoring and review of reports and records of activities to ensure progress, and recommends changes in analytical methodology and/or performance reporting.

Interfaces with corporate BI team as the regional point of contact and gatekeeper for management reporting hierarchy changes (DFO, TOM, etc.) within the data warehouse environment.

Makes data-based recommendations for process improvement and strategic business decisions.

Creates reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables.

Investigates and performs complex root cause analysis.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong analytic, organizational, and problem solving skills
Strong interpersonal and communications skills
Ability to take complex data and present in an easy to understand manner
Strong presentation skills
Ability to develop and lead a high performance Analytics team
Ability to focus on overall strategy of the Region
Excellent attention to detail
Ability to work well under pressure, handle multiple priorities, and meet deadlines
Ability to use personal computer and Microsoft Office applications
Proficiency in Excel and Access
Proficiency in data analysis, report creation
Proficiency in PowerPoint
Proficiency in data mining
Strong knowledge of MIS and reporting systems

Required Education
Bachelor's degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Required Related Work Experience and Number of Years
Quantitative or operational analysis experience - 5+

Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+

WORKING CONDITIONS
Office environment
Travel as required TDA500 330840 330840BR Required

Keywords: SPECTRUM, St. Petersburg , Manager, Regional Operation Analytics - Pinellas, Executive , Saint Petersburg, Florida