Store Manager II
Company: Follett Corporation
Location: Saint Petersburg
Posted on: November 20, 2022
Store Manager II
- Must have 3-5 years of relevant experience
- Bachelor's degree or equivalent
- Retail management or strong customer service experience;
academic retail experience a plus; strong organizational, time
management, and problem-solving skills; strong customer service,
communication, and presentation skills; strong analytical skills
and financial acumen; advanced relationship building, a
demonstrated ability to influence a team and customer outreach.
- General Computer Skills
This position executes and provides leadership and oversight for
all facets of bookstore operations including hiring, training,
supervising, developing and motivating managers, supervisors, and
team members; preparing and executing store operating plans;
establishing and enhancing strong campus relations; guiding course
materials activities; maintaining a high level of customer service
throughout the store; delivering on General Merchandise
expectations; demonstrating expert-level knowledge of Follett
systems and strategies; and completing other necessary store
activities as needed.
Effectively executes company programs and initiatives. Ensures
compliance with company policies and procedures. Resolves
complaints and escalated issues in a timely and satisfactory
manner. Partners with various support partners. Consistently
demonstrates Follett Values.
- Responsible for full-cycle talent management, including
recruiting, training, coaching and talent development for
full-time, part-time, and temporary team members. Works to identify
key talent to support the talent pipeline. Ensures effective
performance management and maintains a culture of accountability.
Develops cross-functional teams of engaged associates with the
ability to execute initiatives and drive operational standards and
business results. Provides staff training. Manages other staff
managers and guides them in directing and coaching their staff, if
applicable. Develops and promotes a team environment and acts as a
leader within the store to all staff levels. Makes decisions
relating to the selection and deployment of staff in order to meet
sales and labor budgets.
- Prepares and implements detailed operating plans for all store
departments for standard operations, busy rush periods, and special
events (athletics, graduation). Shares plans with managers and team
members and leads/drives them to execution. Analyzes store
financials and makes determinations regarding how to positively
impact future sales/expense opportunities. Plans and prepares for
promotions. Demonstrates a full understanding of capacity and
velocity requirements, based on the previous history.
- Establishes, enhances, and maintains positive, responsive
relationships with the campus community, particularly campus
administration, athletics departments, faculty, and staff. Seeks
out new ways to partner with campus regarding remote selling
opportunities, maintaining Follett's campus presence, and resolving
complex issues on an as-needed basis.
- Provides oversight and guidance and/or executes all facets
related to course materials, including managing and directing the
work of the Course Materials Manager, if applicable. Reviews
enrollment numbers, past history, inventory levels, and current
adoptions in order to ensure appropriate quantities for purchase
and buyback. Interacts with faculty and others as needed to gain
access to adopted titles for the upcoming semester far in advance
to maximize profit.
- Develops a customer-centric experience and engages team members
in the delivery/execution of that objective. Provides the highest
levels of customer service within the store and in all interactions
with stakeholders. Manages the visual presentations to create an
exciting shopping environment for customers.
- Executes corporate General Merchandise objectives, including
allocation of floor space based on sales by
department/sub-department. Modifies plans to fit specific
- Participates in the execution of store-specific projects, such
as renovations and reorganizations, or assists in projects relating
to store opening or closings. May function as a regional
- Ensures all back-office functions, including the preparation of
invoices, the process of chargebacks, and coordination of stock
shipments are completed in accordance with company directives
and/or policies and procedures.
- May have oversight, with varying levels of direct management
responsibility, for one or more additional locations.
- Performs other duties as assigned.
Keywords: Follett Corporation, St. Petersburg , Store Manager II, Executive , Saint Petersburg, Florida
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