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Service Desk Manager

Company: Jarvis Rose
Location: Saint Petersburg
Posted on: June 23, 2022

Job Description:

Jarvis Rose is working with a client looking to bring on a Help Desk Manager. This position will report to the Director of Security Operations.
Schedule/Hours: Full timeLocation: REMOTEWhat You'll Do:

  • Manage team members who perform Service Desk and Network Operation support, create and handle incident request tickets and take inbound support calls.
  • Monitor and report on team performance.
  • Ensure Team adherence to SLAs for responsiveness, issue, request handling & resolution.The Experience You Need:
    • 2+ years in a supervisory role managing a Service or Help Desk team
    • 3+ years of experience in IT and Network operations
    • Experience using UNIX, LINUX, Windows
    • Experience with ServiceNow Ticketing SystemBenefits:
      • Health, Vision, Dental
      • Parental Leave
      • Competitive 401k match
      • Salary $90k-$100k+

Keywords: Jarvis Rose, St. Petersburg , Service Desk Manager, Executive , Saint Petersburg, Florida

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