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IT Director

Company: The Mahaffey Apartment Company
Location: Saint Petersburg
Posted on: May 13, 2022

Job Description:

Reports to: Chief Operating OfficerFLSA Status: Full-Time, Exempt


The IT Director is responsible for overseeing the technical infrastructure for the organization, including but not limited to overseeing the necessary hardware and software systems, managing the design and implementation of all digital communications, and focuses on reducing security risk. Reporting directly to the COO, this role is considered a regional level support role and also oversees the company's HelpDesk.


  • Exemplifies exceptional internal customer service to all communities and staff. "If they cannot function, our business fails" mindset.
  • Evaluates the company's adherence to technology requirements for security.
  • Assesses compliance with the company's cyber security insurance (or similar) coverage(s).
  • Maintains hardware inventory, order, and service hardware and equipment. Evaluates age/warranty, replacement terms, etc. and make recommendations as necessary to improve.
  • Understands current technology challenges with property related systems and platforms such as RealPage Leasing and Rents, OneSite Accounting, Paycor, Knock, ILS's, Grace Hill, NAA Click & Comply, Dropbox, etc.) and all necessary integrations. Make recommendations to modify or improve platforms over time.
  • Creates and maintains company e-mail domains and shared calendars.
  • Negotiates bulk equipment purchases and sets up new property leasing offices and permanent spaces per development deadlines.
  • Establishes an IT Helpdesk ticketing system to support community locations and manage priorities.
  • Manages telecom vendors and contacts for service needs and follows through with requests for install, modification, or cancellation.
  • Creates and manages processes to grant new hires access and disables access at termination of employment.
  • Partners with marketing on all overlapping of IT systems and systems related to leasing, marketing, or advertising initiatives.
  • Oversees and directs IT support technician.
  • All other IT duties as assigned by immediate supervisor.
    • Bachelor's degree in Computer Information Systems or similar preferred.
    • 7+ years' experience in IT roles, preferably in the multi-family industry.
    • Proficient in RealPage/OneSite, Yardi, MRI, or similar software required.
    • Experience with a privately held, and/or family-owned business preferred.
    • Strong organizational and time management skills, with the ability to prioritize workload in order to meet tight deadlines in a fast-paced and dynamic work environment.
    • Excellent written and verbal communication skills, with the ability to clearly communicate and collaborate with other team members throughout the company.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
    • High level of interpersonal skills, demonstrating poise, tact and diplomacy in all business settings.

      The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continually required to:
      • Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard office duties.
      • Occasionally lift and/or move up to 40 lbs.
      • Frequently use common office equipment, telephone, computer, keyboard, mouse, copier/scanner, and variety of different technology applications on a desktop or laptop.
      • Must have a valid Driver's License and ability to travel.

        • Full-time position; Monday through Friday 9:00 a.m. - 5:00 p.m.
        • Nights and weekends may be required during a technical crisis.
        • 96 hours PTO accrued each year for first two years of service
        • 136 hours of PTO each year after two years and above
        • 176 hours of PTO accrued each year after 7 years of service
        • Health/Dental/Vision/Life Insurance available after 60-day waiting period
        • Good background required
        • 90-day probationary period


          Mahaffey Apartment Company, The Carlton, and Carlton Arms Properties are Equal Opportunity Employers. In compliance with the Americans with Disabilities Act, Mahaffey Apartment Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

          The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities of the IT Director position at any time.

Keywords: The Mahaffey Apartment Company, St. Petersburg , IT Director, Executive , Saint Petersburg, Florida

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