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Spring by Citi - VP Client Operations Readiness Lead

Company: Citi
Location: Saint Petersburg
Posted on: November 22, 2021

Job Description:

The successful candidate will work in Global Operations and Service readiness team and will be responsible for the Business analysis and implementation of large and complex solutions while managing changes/projects. Complex solutions involve the development of new product capability, which require technology and new operational process development. Therefore, the candidate will have the management skills needed to succeed in a complex organizational environment with shifting priorities while managing stakeholder expectations and the delivery of the projects.The role involves managing senior stakeholder communication internally and with senior clients. Therefore, the individual will have the ability to interface with senior TTS Management teams and interact with senior stakeholders. Knowledge and experience in the acquiring business is extremely desirable.Key Responsibilities:Responsible for partnering with the Global Product management to define product strategy and vision for Global e-commerce Digital Merchant AcquiringAct as the Agile Product Owner for Operations and Service team during development sprints and daily stand ups, promoting a high level of collaboration to Business design system and processes.Participate in Agile feature enhancement, story refinement, delivery planning, acceptance testing, 'Show n Tell' of working software and retrospectives.Responsible for creating Business Process through System design and achieve optimum operations and service execution.Help deliver new payment method launch in e-commerce Payment gateway service across the merchant acquiring value chain involving On-boarding, settlement, API Reporting, Billing.Involved in building and leading cross functional teams in a global, matrix environment across multiple geographies.Align leadership, stakeholders (internal and external) and program team members to the strategic objectives of the program.Review and approve test design for User Acceptance Testing, Certification and other validation exercise.Conduct Process walkthroughs, procedure and training artefacts reviews, and arranging knowledge sharing sessions with operations and Service teams spanned across locations.Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements.Develop and maintain a customized project plan tailored to project requirements, outlining deliverables, milestones, critical path items and actionsEstablish appropriate governance model (in partnership with Product and Technology) to deliver the projectLead meetings and coordinate activities of the cross-organizational teamsMaintain solid relationships with key client and internal stakeholdersManage critical issues to resolution and escalate to senior management as required.Manage project communication and serve as escalation point for internal operations teamsManage project scope and apply the change control process.Ensure effective transition from project to productionSupport of operational issues that may occur from time to time.Management Skills:Proven track record of successful implementations of complex, multi-product deal portfoliosProject Management experience in running complex implementations that require new product functionality/product developmentProven track record of consistently strong performance and excellent project deliveryWide organizational knowledge and cross-functional team work experience to deliver multi-work stream projectsAbility to analyze and solve complex problems; strong influence skillsFunctional skills:Card Acquiring/Issuing Bank Operation and ServiceUnderstanding of VISA and Mastercard products, implementation experienceUnderstanding of reconciliation processesProject Management (Certification or relevant job experience preferable)Transferable skills:Self-starter and ability to take initiative in driving projects forwardExcellent organizational and planning skillsExcellent written and verbal communication skillsNegotiation and decision making/problem solving skillsAbility to work under high-volume workload and prioritize in an effective mannerAbility to effectively manage and navigate through multi-faceted disciplines throughout the Bank.Analytical thinkerAbility to affect people positivelyGood negotiatorExceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.Valuing diversity. Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.Education Level: Bachelor's/University degree, Master's degree is a plus-Job Family Group:Operations - Core-Job Family:Operations Project Management-Time Type:-Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi"-- -) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, St. Petersburg , Spring by Citi - VP Client Operations Readiness Lead, Executive , Saint Petersburg, Florida

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