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Beach Hotel Front Office Manager

Company: Cambria Madeira Beach Hotel
Location: Saint Petersburg
Posted on: November 19, 2021

Job Description:

We are looking for a Front office manager to oversee our Front Desk and Guest Services. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. Bring your proven Tripadvisor success to our new hotel and amazing Front Desk Team!- You will coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company's policies and security requirements are metSkills
    • Proven work experience as a Front desk manager or Reception manager
    • Tripadvisor results with mention of yourself as a star!
    • Thorough knowledge of customer service, office management and basic bookkeeping procedures
    • Proficiency in English (oral and written)
    • Solid knowledge of MS Office, particularly Excel and Word
    • Excellent communication and people skills
    • Good organizational and multitasking abilities
    • Problem-solving skills
    • High School diploma; additional certification is a plusJob Type: Full-timePay: $33,000.00 - $40,000.00 per yearBenefits:
      • Employee assistance program
      • Employee discount
      • Paid time off
      • Professional development assistance
      • Referral programSchedule:
        • Holidays
        • Night shift
        • On call
        • Weekend availabilityExperience:
          • Hotel: 3 years (Required)Work Location: One location

Keywords: Cambria Madeira Beach Hotel, St. Petersburg , Beach Hotel Front Office Manager, Executive , Saint Petersburg, Florida

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