Purpose of Job
Oversees a team of business professionals that are responsible
for the end to end aspects of assigned processes. Guides team
members to collaborate with Experience Owners and enterprise
partners in the facilitation and development of business rules,
gathering of requirements, artifacts and process management. Guides
team members in capturing, documenting and sustaining processes.
Maintains compliance with policies, procedures and regulations.
* Builds and oversees a team of employees for assigned
functional area through ongoing execution of recruiting,
development, retention, coaching and support, performance
management, and managerial activities. * Aligns with enterprise
partners to define backlog and present the business case to compete
for funding and ultimately ensure execution to output. Ensures the
Business Process Consultant backlog is prioritized in accordance
with business deliverables. * Utilizes and oversees reporting,
data, and analytics to measure process and project performance,
adjust services and operational activities, and inform key
stakeholders. * Ensures risk mitigation is a top priority by
diagnosing and quickly resolving risk opportunities. * Influences
CoSA and business processes to address risk across all activities.
* Using Agile Methodology, identifies business process risks and
oversees that appropriate controls are captured, documented,
sustained and ultimately mitigated.
* Bachelor's Degree; 4 or more years experience leading
programs/projects in a financial services industry or operations
communications beyond the minimum required may be substituted in
lieu of a degree. * 8 or more years experience in organization
structure, business functions, processes, procedures, measures,
metrics, etc. to provide comprehensive business knowledge. * 4 or
more years experience leading programs/projects, business process
owner/consultant or working in an agile environment. * 3 or more
years of direct team lead, supervisory or management experience
* 6 years direct leadership experience. * 8 years recent
Consumer Banking Experience (Deposits, Credit Card and/ or
Lending). * 8 years recent Operational channel experience (Digital,
Mobile and/ or Physical Branch) in a Sales & Service
environment. * 8 years recent knowledge and experience of Banking
Regulatory Requirements. * 8 years Program/ Project/ Process
Management Experience. * 4 years Process Mapping and Solution
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.