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Knowledge Management Summer Internship (June 1 - August 14)

Company: PSCU
Location: Saint Petersburg
Posted on: February 14, 2020

Job Description:

Are you ready to take your career to the next level? --Join us at PSCU!About the Knowledge Management TeamThe Knowledge Management team is in the PSCU Learning and Organizational Development business unit focused on turning knowledge into action. The team consists of 2 workgroups, each with a specific mission: Technical Writing --- work with business contacts to analyze, inventory and codify critical knowledge assets into a consumable and sustainable format that can easily be integrated into multiple knowledge repositories and maintained, through predefined governance, by the client organization. Knowledge Integration --- partner with ITS and other key stakeholder groups to architect knowledge repositories, including information architecture, user experience, taxonomy, and navigation/page design.Knowledge Management InternshipGoals and ObjectivesThe primary intent of the project that the intern will be working on is to help PSCU implement an Enterprise Knowledge Management system by preparing knowledge assets for integration and migration. Each business unit has been tasked with documenting and sharing their key procedures into a shared library.The intern, under the direction of the KM program manager, will use technical writing expertise to collaborate with key stakeholders in each business unit to identify, draft, tag, receive sign-off and publish procedures to the enterprise procedure library.-- In addition, there are opportunities to participate in other KM initiatives based on availability and interest.The following are the project---s key milestones: Discovery:-- Interview key stakeholders to identify and differentiate their key departmental procedures and to inventory current knowledge assets relating to these procedures.-- OUTPUT: Procedure List and associated asset inventory (including path to existing reference/repository). Determine:-- Leverage the input from the Discovery phase to research, identify and draft a prioritized list of documentation deliverables to present to stakeholders.-- OUTPUT: Deliverable agreement to produce X number of procedures to cover all scoped topics. Develop:-- Once approval is received, move forward with documenting procedures within the client organizations SharePoint procedure library using Microsoft templates and defined methodology.-- Communicate the process to be used for client-owned updates and maintenance.-- Collaborate with the identified subject matter expert(s) for each procedure to finalize and publish. OUTPUT: Published to the business unit SharePoint procedure library all in-scope procedures. Transition:-- Review content owner on key maintenance steps, alerts, and workflows. OUTPUT: Ownership transferred in writing to departmental representative.Our ProgramWhen selecting a company for your career are you someone that values bettering communities and the people that live in those communities?-- Are you looking for an organization that is leading in their industry and continues to grow and innovate based on client needs and industry trends? Does the idea of a great team culture and a career that fits your life and goals exciting?The PSCU---s Summer Internship Program provides you --- a junior or senior undergraduate student - with the chance to develop and hone your skills in business.-- We offer the opportunity to build for your future by learning firsthand the Financial and more specifically the Credit Union industry through business acumen training, coupled with focused learning opportunities in a core functional specialty.-- You---ll also gain insight into our rich history, our unique culture, and our committed social conscience.In this 10-week program, where you will not only work on a specific project that you would own within your specific department, but will also receive key learnings in Finance, Six Sigma, SDI, Gallup Strengths, Interviewing and Resume Building and Credit Union Principles. You also get to meet with our CEO and the rest of our Executive Team, and former interns that have been converted to full-time employees at PSCU. In addition to these opportunities, you and your intern cohort will plan and host a volunteer event. For the remaining time, you---ll work in a specific core function in our St. Petersburg headquarters based on your interests and interview results.--In addition to your daily work, you---ll be participating leadership development sessions and interacting with PSCU---s senior leadership teams.--Intern opportunities exist in:PSCU Intern Program Entry Qualifications Completion of sophomore or junior year in an accredited undergraduate degree program with a 3.0/4.0 GPA at time of application. Exceptional verbal and written communication skills, with the ability to organize thoughts, communicate clearly, completely and concisely. Strong, organizational and detail skills, with the ability to consistently meet deadlines. Strong critical thinking, problem-solving and cross-functional collaboration skills. Ability to pivot easily when directions and priorities change on short notice. Proficiency in MS Office Suite-- with heavy emphasis on Excel. Proficiency in software that is applicable to your major and function-specific internship. Passion for learning the Credit Union Industry. Reside within a commutable distance St. Petersburg for the full 10-week program. (June 1 - August 14) Being friendly, enthusiastic and energetic, with a genuine desire to provide extraordinary service.Knowledge Management Internship Requirements Familiarity with the following tools and skills are highly desirable:-- technical writing fundamentals, Knowledge-Centered Support (KCS), Darwin Information Typing Architecture (DITA), and Search Engine Optimization (SEO) fundamentals Familiarity with general business knowledge, organizational behavior courses, and/or leadership involvement in extracurricular activities Familiarity with the newest versions of Chicago or Yahoo writing style guides.--PSCU --- Your Possibilities DeliveredA cooperative founded by credit unions in 1977, PSCU is the nation---s leading credit union service organization (CUSO). From the beginning, our over-riding commitment has been to help credit unions grow while exceeding the expectations of those institutions as well as their members.Today, we support nearly 900 Owner credit unions, representing 41.4 million members, and we---re excited about every opportunity to work on behalf of our member financial institutions. We take pride in providing leading-edge technologies, solutions, and programs that optimize credit union operations and maximize their success. Utilizing the latest developments in digital technology, PSCU offers secure, best-in-class solutions for payments, risk management, analytics, loyalty programs, marketing, strategic consulting, and mobile platforms. Comprehensive, 365/24/7 member support is delivered by contact centers located throughout the United States.--Headquartered in St. Petersburg, FL, PSCU also has offices in Phoenix, AZ, Allen Park, MI, and Omaha, NE. In keeping with our company roots, our promise, and our strategy, PSCU embraces an active Diversity and Inclusion Program to raise awareness, educate and celebrate our differences. In so doing, we are able to attract and retain a high-performing diverse workforce of approximately 2,000 engaged and skilled professionals, each dedicated to providing our Owner credit unions and their members with unparalleled service and support.At PSCU, Your Voice Matters and Your Contributions Are RewardedThrive in a rewarding career being part of a tradition of giving back and helping others---join us at PSCU! We support a healthy work/life balance with generous benefits a career-nurturing environment.PSCU is more than just a place to work. We---re a team that values excellence, innovative thinking, and drive. We offer a great opportunity to work alongside and learn from highly intelligent, skilled people passionate about Credit Unions they serve. We are proud to be an Equal Opportunity Employer.----Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry. Service Excellence-----Exceeding expectations in--every interaction. Passion ---Boundless enthusiasm to be--THE best. Leadership ---Engaging, influencing, and inspiring others to accomplish--our mission. Trust ---Keeping the promises you make--to others, and to yourself. Innovation ---The relentless pursuit of better ways.PSCU is a drug and smoke free workplaceTo learn more about opportunities and what it's like to work at PSCU follow us on our Facebook Careers page https://www.facebook.com/PSCUCareers

Keywords: PSCU, St. Petersburg , Knowledge Management Summer Internship (June 1 - August 14), Executive , Saint Petersburg, Florida

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