Customer Service Representative
Company: Window World of Southwest Florida
Location: Sarasota
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Benefits: Dental insurance
Health insurance Paid time off Benefits/Perks Process/systems
training. Paid time off. Paid Holidays. Family culture. Medical
Insurance. Dental Insurance. Company Overview Window World is the
largest exterior remodeler in the United States and we are looking
for highly motivated professionals to offer a best-in-class
customer experience in support of our wide array of residential
exterior remodeling products. Our energy-efficient products are
backed by industry-leading warranties, and we offer exceptional
attention to detail and customer care. Our mission is simple: to
combine exceptional quality and workmanship with superior service
at affordable prices. Job Summary Window World Customer Service
Representative will work with both current and potential customers
in a variety of tasks. Day-to-day, this person will manage a high
volume of inbound/outbound calls and work within a customer
relations management tool (CRM) to schedule appointments and record
customer data. The Customer Service Representative will also
troubleshoot product and service issues across departments by
clarifying and documenting customer complaints, determining the
cause of the problem; selecting and expediting the best solution,
and following up to ensure a resolution and customer understanding.
The Front Desk Receptionist and Customer Service Representative
must be energetic and positive with a customer-first mentality to
create positive experiences for all Window World customers.
Responsibilities Handle inbound and outbound calls using proper
phone etiquette. Maintain strong knowledge of products, policies,
and services of the organization. Convert customer inquiries from
various communication channels into in-home sales appointments.
Schedule sales appointments, product installations, and/or service
appointments with both customers and Window World team. Resolve
customer issues by determining cause of problem, facilitating a
resolution, and timely following up with customers. Accurately
create and update customer accounts and input records of customer
interactions into CRM. Follow standard operating procedures.
Prepare customer service call reports for management. Maintain a
well-organized and professional workspace. Provide assistance with
training and orientation for other team members as assigned.
Keywords: Window World of Southwest Florida, St. Petersburg , Customer Service Representative, Customer Service & Call Center , Sarasota, Florida
