Plumbing Scheduler / Dispatch Coordinator

Company: Legendary Home Solutions
Location: Clearwater
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: Competitive salary Dental insurance Free food & snacks Health insurance Paid time off Vision insurance Position Overview We are seeking an organized and communication-driven Plumbing Scheduler to support our field technicians, customers, and internal teams by managing service schedules and work orders efficiently. The ideal candidate will balance customer service excellence with operational coordination in a fast-paced service environment. Key Responsibilities Schedule and dispatch plumbing technicians for service, maintenance, and emergency calls Answer incoming customer calls, gather service details, and route requests appropriately while maintaining a professional and customer-focused phone presence Confirm appointments and arrival windows with customers and technicians Optimize technician routes and adjust schedules as needed throughout the day Maintain accurate and up-to-date work orders in field management software Communicate effectively with field staff, customers, property managers, and vendors Track job statuses and follow up on incomplete or rescheduled work Assist with after-hours or weekend coordination on an as-needed basis Required Qualifications Experience in scheduling, dispatching, or customer service (field service experience a plus) Strong verbal and written communication skills Excellent organization and multitasking ability Comfort with scheduling/dispatch software and CRM systems Customer-focused attitude and problem-solving mindset Preferred Qualifications Prior experience in plumbing, HVAC, or other trade service scheduling Familiarity with service management platforms such as ServiceTitan, FieldEdge, or similar Proficiency with Microsoft Office / Google Workspace

Keywords: Legendary Home Solutions, St. Petersburg , Plumbing Scheduler / Dispatch Coordinator, Customer Service & Call Center , Clearwater, Florida