Senior Systems Administrator ( remote )
Company: AssistRx
Location: Orlando
Posted on: April 22, 2024
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Job Description:
AssistRX, Inc. is a fast growing commercial software development
company focused on the specialty pharmacy healthcare vertical. We
are seeking a Systems Administrator to help execute and support the
company's technology and customer support strategies.
Our Information Technology operations and strategy execution rely
upon a stable computing platform. The ideal candidate needs to be
an expert in Microsoft Server products including Server 2008/2012,
and office 365 products and administration. This person must
possess a strong foundation in VMWare Enterprise products. This
person must be able to administer Storage Area Network
technologies. This person must understand the concepts for a highly
effective Service Desk based upon the Information Technology
Infrastructure Library (ITIL) body of knowledge. A strong
commitment to teamwork is required. Experience in creating
effective standards and documentation for networked systems is
necessary.
Attention to detail and a positive customer service attitude is
required.
All our IT team members must be passionate about high performance
IT, providing the highest levels of customer service
throughout.
Requirements
Essential Duties and Responsibilities include the following. Other
duties and special projects may be assigned.
Coordinates work between administrators and the Service Desk
Manager.
Jira is a must
Builds and maintains server platform environments for Active
Directory, SQL Server, Office 365, SharePoint, and other
application related servers.
Designs, implements, and supports server and desktop operating
systems.
Manage and support all Windows Server environments.
Manage and support monitoring, scripting, and compliance
applications.
Acts as liaison with manufacturers and vendors of hardware and
software products, especially with regard to problem diagnosis and
resolution.
Performs daily system monitoring, verifies the integrity and
availability of all hardware, server resources, systems and key
processes, reviews system and application logs and verifies
completion of scheduled jobs such as backups.
Performs daily backup operations, ensures all required file systems
and system data are successfully backed up.
Reviews, recommends, and implements required system upgrades and
patches. Ensures that daily, weekly, and monthly statistics, status
reports, and graphical reporting aids are completed and continually
modified to meet the needs of the department.
Participates in client/project meeting(s) as needed to ensure that
developmental projects are transitioned into production. Analyzes
the needs and requirements of users and develops documentation as
needed.
Ensures that daily, weekly, and monthly statistics, status reports,
and graphical reporting aids are completed and continually modified
to meet the needs of the department.
Interfaces with users of Information Technology, employing a high
degree of tact and diplomacy to promote a positive image of the
department. Resolves problem situations in a professional manner.
Accurately communicates pertinent information to create a work
environment that lends itself to the best interests of departmental
personnel and customer service.
Supervisory Responsibilities
This job has supervisory responsibility of complex services,
systems, and technologies.
This position is considered a lead role and will set work schedules
and mentor other administrators as required.
Competencies
To perform the job successfully, an individual should demonstrate
the following competencies:
Analytical - Synthesizes complex or diverse information; Collects
and researches data; Uses intuition and experience to complement
data; Designs work flows and procedures.
Design - Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
topics.
Project Management - Develops project plans; Coordinates projects;
Communicates changes and progress; Completes projects on time and
budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues
training and development opportunities; Strives to continuously
build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Meets
commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming;
Maintains confidentiality; Listens to others without interrupting;
Keeps emotions under control; Remains open to others' ideas and
tries new things.
Oral Communication - Speaks clearly and persuasively in positive or
negative situations; listens and gets clarification; Responds well
to questions; Demonstrates group presentation skills; Participates
in meetings.
Written Communication - Writes clearly and informatively; Edits
work for spelling and grammar; Varies writing style to meet needs;
Presents numerical data effectively; Able to read and interpret
written information.
Teamwork - Exhibits objectivity and openness to others' views;
Gives and welcomes feedback; Able to build morale and group
commitments to goals and objectives; Supports everyone's efforts to
succeed.
Business Acumen - Understands business implications of decisions;
Displays orientation to profitability; Demonstrates knowledge of
market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and
implements cost saving measures; Contributes to profits and
revenue; Conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences;
promotes a harassment-free environment; Builds a diverse
workforce.
Ethics - Treats people with respect; Keeps commitments; inspires
the trust of others; Works with integrity and ethically; Upholds
organizational values.
Organizational Support - Follows policies and procedures; Supports
organization's goals and values; Supports affirmative action and
respects diversity.
Judgment - Exhibits sound and accurate judgment; Supports and
explains reasoning for decisions; Includes appropriate people in
decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates
persistence and overcomes obstacles; Measures self against standard
of excellence.
Planning/Organizing - Prioritizes and plans work activities; Uses
time efficiently; Plans for additional resources; Sets goals and
objectives; Organizes or schedules other people and their tasks;
Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to
improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely
manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures;
Reports potentially unsafe conditions; Uses equipment and materials
properly.
Adaptability - Adapts to changes in the work environment; Manages
competing demands; Changes approach or method to best fit the
situation; Able to deal with frequent change, delays, or unexpected
events.
Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent; Arrives at
meetings and appointments on time.
Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Commits to long hours of work when necessary to reach goals.
Completes tasks on time or notifies appropriate person with an
alternate plan.
Initiative - Seeks increased responsibilities; Asks for and offers
help when needed.
Innovation - Meets challenges with resourcefulness; Generates
suggestions for improving work.
Qualifications To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed are representative of the knowledge, skill
and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year College or university; 5
plus years related experience and/or training; or equivalent
combination of education and experience.
Relevant Certifications:
CompTIA Network+
CompTIA Security+
Microsoft MCSE
Industry SAN certificates from any vendor.
VMWare VCP
Language Skills
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or employees of
organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference and volume. Ability to apply concepts of basic
algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram or schedule form.
Computer Skills
To perform this job successfully, an individual should have expert
computer skills especially with the typical systems and
applications used to perform this role.
Certificates, Licenses, Registrations
ITIL Foundation Certification, ITIL Practitioner, ITIL Service
Manager, Help Desk Institute, A+ or similar certifications are
preferred.
Other Qualifications
At least 5 years previous experience required; previous experience
in Managed Care and Medicare strongly preferred.
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this Job, the employee is regularly
required to walk and talk or hear. The employee must occasionally
lift and/or move up to 25 pounds. Specific vision abilities
required by this job include close vision, distance vision, color
vision and ability to adjust focus.
Work Environment The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work environment is usually quiet.
Keywords: AssistRx, St. Petersburg , Senior Systems Administrator ( remote ), IT / Software / Systems , Orlando, Florida
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