Administrative Compliance Specialist

Company: Behavioral Outcomes Management of Florida
Location: Fort Myers
Posted on: February 19, 2026

Job Description:

Job Description Job Description Description: The Administrative Compliance Specialist is responsible for ensuring accurate, timely, and compliant documentation in accordance with the APD iBudget Handbook, Medicaid waiver requirements, and all applicable payer standards. This position supports audit readiness by maintaining documentation integrity across systems, monitoring submission timelines, and ensuring all required records are complete prior to billing. The Administrative Compliance Specialist works closely with the Life Skills Program Director, Program Managers, Assistant Managers, Waiver Support Coordinators (WSCs), and the billing team. The role operates on a hybrid schedule, with an expectation of multiple in-office days per week in Fort Myers and Port Charlotte. ESSENTIAL FUNCTIONS I-Connect Documentation & Compliance Enter Individuals’ attendance data weekly into the I-Connect system in accordance with APD requirements. Verify accuracy of dates, times, and service units prior to submission. Ensure attendance is applied to the correct Service Authorization (SA) in I-Connect. Reconcile attendance records between the Therap system and I-Connect to ensure consistency across systems. Correct inaccurate or incomplete entries in I-Connect following attendance adjustments or documentation updates. Enter Implementation Plans into I-Connect using the FORMS section in compliance with APD standards. Upload fully executed Implementation Plans to the NOTES section of I-Connect. Review Implementation Plans to ensure all required signatures and dates are present prior to upload. Enter quarterly and annual reports into I-Connect within required APD timeframes. Audit quarterly and annual reports to ensure: Accurate reporting periods Required submission dates are met Progress toward Individual goals is clearly documented Administrative Compliance Maintain tracking systems for Individuals’ Support Plan (ISP) effective dates and expiration dates. Ensure a current, fully signed Support Plan is on file for each Individual served. Track and update quarterly and annual report due dates to ensure timely submission. Maintain and update Implementation Plan tracking logs, including changes to effective dates. Create, maintain, and update Individual records in the Therap system, ensuring accurate demographic and contact information. Update Implementation Plan goals in the Therap system to align with approved Support Plans. Communicate with Waiver Support Coordinators (WSCs) to request updated Support Plans as needed. Coordinate with WSCs to ensure provider documentation access is enabled within I-Connect. Act as a liaison between WSCs and the billing department to resolve Service Authorization (SA) discrepancies. Document all SA-related communications to support audit trails and interdepartmental clarity. Documentation Assistance Run weekly compliance reports to monitor Instructor completion of required daily documentation. Provide documentation compliance reports to Program Managers identifying missing or incomplete records. Ensure all required documentation is complete, accurate, and compliant prior to billing submission. Identify documentation deficiencies and work with Program Managers to resolve issues in a timely manner. Maintain annual paperwork requirements for all Individuals served in accordance with APD and Medicaid standards. Distribute annual paperwork packets and track receipt of required forms. Follow up with Program Managers to obtain missing or incomplete documentation. Obtain guardians documents, maintaining and auditing them annually. Distribute satisfaction surveys to Individuals annually or semi-annually, as required. Compile and summarize satisfaction survey results. Present satisfaction survey outcomes to the Life Skills Program Director. Other Duties Perform other related duties as assigned to support compliance and audit readiness. SUPERVISORY RESPONSIBILITY No supervisory responsibility WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Primary activities are conducted within a well-lit, climate-controlled facility. Will require weekly on-site work time, in the Lee and Charlotte County Life Skills Programs. Occasional community outings may require outdoor travel and potential exposure to unpleasant weather. Ability to bend, stand, kneel, crouch, walk, or sit for extended periods of time and possess the normal range of body motion. Ability to feel objects, tools, controls, reach with hands and arms. Must occasionally lift or move up to 25 pounds Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. I attest that I can fulfill the working conditions and physical requirements. listed above with or without reasonable accommodation. Initials QUALIFICATIONS High School diploma or equivalent. Minimum one (1) year experience in an office setting, preferably in a medical office, prior experience working with Individuals with Disabilities a plus. Minimum one (1) year customer service experience. Valid state driver’s license. Must pass Level II Background and drug screening. High level of computer experience and data management. KNOWLEDGE AND SKILLS Demonstrates strong interpersonal and communication skills. Possesses advanced computer proficiency, including the ability to navigate multiple operational systems accurately and efficiently. Demonstrates strong attention to detail and effective organizational skills. Able to analyze and manage large volumes of data while meeting tight deadlines. Demonstrates the ability and genuine interest in working with Individuals with developmental disabilities and physical limitations. Exhibits reliability, dependability, and punctuality in attendance and work performance. Maintains required training and certification compliance in accordance with APD and organizational standards. Demonstrates knowledge of company services and is able to clearly articulate the value and purpose of services provided under the CRN brand. To perform the job successfully, an individual should demonstrate the following competencies. Champion People We honor the dignity of every person, those we serve, their families, caregivers, and our colleagues, by creating an environment where everyone belongs and delivering experiences that empower and uplift. Pursue Excellence We hold ourselves to the highest standards, doing what’s right even when it’s hard. From how we serve others to how we operate, we strive for excellence in all we do. Own the Impact We take ownership of our actions and their outcomes. With a solution-focused mindset, we approach every challenge as an opportunity to make a positive difference for those we serve and those who serve alongside us. Be Stronger Together We build trust and nurture partnerships that support the needs of those we serve and their caregivers. Collaboration makes us stronger and helps us create a better world, together. Inspire Joy We celebrate wins, find purpose in our work, and bring energy and positivity to those around us, creating moments of joy for our colleagues, partners, and clients. Innovate Boldly Driven by curiosity, we foster a culture of growth and innovation, always seeking bold solutions that lead to better outcomes and put people first. Interpersonal Skills Demonstrates emotional intelligence in interactions with Individuals served, coworkers, supervisors, and external partners. Self-Awareness: Uses sound judgment when addressing emotionally sensitive topics; recognizes how personal emotions and reactions impact job performance. Self-Management: Maintains professionalism and composure; manages stress effectively and demonstrates flexibility when responding to change or competing priorities. Social Awareness: Demonstrates awareness of others’ feelings, needs, and concerns; takes personal responsibility for actions and decisions; considers multiple perspectives when addressing issues. Relationship Management: Communicates openly and respectfully; addresses disagreements and conflicts constructively to support teamwork, compliance, and organizational goals. Communication Speaks clearly; responds well to questions. Participates in meetings. Writes clearly and informatively, edits work for spelling and grammar. Maintains confidentiality. Critical Thinking Displays willingness to make decisions; Exhibits sound and accurate judgment; includes appropriate people in the decision-making process. Identifies and resolves problems in a timely manner. Professional Appearance Demonstrates a neat, clean and professional appearance. Adheres to Company dress code (see employee handbook). The duties and responsibilities listed in this job description are not intended to be an exhaustive list of all tasks, responsibilities, or qualifications required for this position. Duties, responsibilities, and activities may change at any time with or without notice. The inclusion of any specific duty, responsibility, or qualification does not guarantee that it will be required or utilized in the position. Requirements:

Keywords: Behavioral Outcomes Management of Florida, St. Petersburg , Administrative Compliance Specialist, Administration, Clerical , Fort Myers, Florida