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Administrative Coordinator

Company: Accel Research Sites
Location: Saint Petersburg
Posted on: January 16, 2022

Job Description:

The Administrative Coordinator is, first and foremost, the face of Accel Research Sites. This interaction with our guests is critical to our success as a business. This role serves visitors and patients by greeting, welcoming, and directing them appropriately; notifies company personnel of arrivals; maintains security; enters daily visits into the scheduling system and schedules future visits. The Administrative Coordinator position entails managing the reception area, coordinating all front desk activities, and supervising the support staff.
Duties and responsibilities:

  • Check-in- Greet patients upon arrival, sign them in and obtain any information or other data necessary
  • Maintain security per set procedures; monitoring sign-in logs; collecting identification.
  • Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs.
  • Provide patients with all required documentation and provide guidance when necessary.
  • Call and confirm maintenance patient appointments; contact any no-show screening appointments and update the recruitment tracker.
  • Compares and print schedules for distribution; communicates add-on patients to the team.
  • Print and organize superbills. Closeout Superbills. Scan Superbills into drive and Label in a detailed fashion.
  • Assign ClinCards, and process patient stipends.
  • Review incoming faxes and distribute them to relevant personnel and sort mail and distribute them.
  • Provide patients with support and guidance as needed and Create Visitor signs and badges.
  • Compile Order Request and submit for approval. Place Office Supply Orders for CRU, ISNs, and Achieve - Maintain inventory, distribution, and storage.
  • Prepare and send out certified letters for patients.
  • Maintain Copiers: Order supplies and schedule maintenance for any issues
  • Contribute to team effort and companywide goals by accomplishing related results as needed.
  • Other responsibilities as needed. Knowledge, Skills & Abilities:
    • Excellent communication skills, both written and conversational.
    • Ability to work with diverse groups effectively.
    • Excellent interpersonal and organizational skills.
    • Excellent time management skills needed to prioritize among many competing priorities.
    • Works well Under pressure.
    • Provides top tier customer service.
    • High level of professionalism
    • Owns job responsibilities and continuously works to better themselves and processes
    • Experience with MS Office
    • Fluent in English, spoken and written. Bi-Lingual a plus
    • Ability to prioritize actively, seek input, problem solve and work in a team environment
    • Ability to maintain confidentiality.
    • Ability to establish and maintain effective working relationships with coworkers, managers, patients, monitors, etc.
      Preferred Education & Experience:
      • A Bachelor's degree, preferably in healthcare or clinical research industry.
      • 2-3 years of work experience in an administrative position\ front-office position

Keywords: Accel Research Sites, St. Petersburg , Administrative Coordinator, Administration, Clerical , Saint Petersburg, Florida

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