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Credit Collections Specialist

Company: L'Oreal USA
Location: Saint Petersburg
Posted on: October 13, 2019

Job Description:

POSITION: Credit Specialist


REPORTS TO: Director, Credit & Control

LOCATION: St Petersburg, FL (SalonCentric National Operations Center)

Job Summary:

Assists in the credit / collection process, provides analytical support for credit risk management and month-end reporting to corporate management. Works closely with customer portfolio on payments to be processed. Reviews incoming customer orders; analyzes customer's Accounts Receivable account balance, status and trend; and researches and reconciles customer deductions and disputes in conformance with company policy. Maintains strong professional relationships with assigned customer portfolio.

Position Responsibilities:

* Review and analyze the customer accounts in order to meet Accounts Receivable, DSO and Collection Goals.

* Researches and analyzes available internal and external reports for assigned customer portfolio to determine the release of incoming orders with Company credit risk policy / procedures to minimize risk exposure.

* Interfaces with Customer Care, Pricing, Traffic, Sales Departments to resolve customer issues timely regarding invoices, terms, pricing and shipping errors.

* Initiates customer charge-back letters.

* Conducts collection calls / email to ensure timely payments, reduction of past due, resolution of claims / discrepancies and reduce bad-debt write-offs.

* Prepares month end reports, as well as customer specific projects.

* Participates in month Accounts Receivable over-view meetings.


* Minimum 2 years demonstrated, credit, collection or accounts receivable experience and customer service.

* High school education or GED required.

* Proficient computer skills using Microsoft Windows, Excel and Outlook

* Strong analytical skills and problem solving ability required.

* Able to handle difficult or challenging credit / collection situations with diplomacy, tact and professionalism

* Able to work in a very fast paced environment and meet deadlines

* Possess effective interpersonal, oral and written communication skills.


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Keywords: L'Oreal USA, St. Petersburg , Credit Collections Specialist, Accounting, Auditing , Saint Petersburg, Florida

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